Network Technician, Level 1 - Hartford, CT

LAZ Parking • Hartford, CT

281d • $17 - $19

About The Position

The Network Technician, Level 1, is responsible for providing technical support and assistance to LAZ Parking employees, both in-person and remotely. This role focuses on troubleshooting and resolving technology-related issues, ensuring employees can effectively use the necessary systems, applications, and hardware. The primary goal is to deliver excellent support, enhance user satisfaction, and maintain smooth IT operations across the organization.

Requirements

• An associate degree in a technology field or currently working on obtaining an associate or bachelor's degree is preferred.
• Microsoft training and certification or other formal IT education will be considered a strong asset.
• Basic knowledge of computer troubleshooting and network technologies.
• Prior helpdesk experience or IT troubleshooting in an enterprise environment is an asset.
• Understanding of networking and firewalls, such as IP addressing, DNS, and DHCP.
• Knowledge and/or experience with VPN technology and configurations.
• Experience with administration of Microsoft 365, Active Directory, Intune, Autopilot, and/or Remote Desktop software.
• Experience creating and maintaining documentation.
• Skills in scripting and/or automation.
• Understanding of and experience with parking technology solutions would be an advantage.

Responsibilities

• Serving as the first point of contact for company employees seeking technical assistance over the phone or email.
• Performing on-premises and remote troubleshooting through diagnostic techniques and pertinent questions.
• Recognizing symptoms of different problems directing internal company employees to the proper solutions.
• Improves company references by writing and maintaining documentation for the internal knowledge base system.
• Maintain service level agreements for employee trouble tickets.
• Improve system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Follow up with clients to ensure issues are resolved.
• Escalate issues as needed.
• Install, make changes, and repair computer hardware and software.
• Accurately document activities in precise detail.
• Interface and coordinate with external vendors to order hardware and software.

What This Job Offers

• Industry: Personal and Laundry Services
• Education Level: Associate degree