Network Technician I

Black Box Corporation • Richmond, VA

258d

About The Position

Black Box Network Services, the global leader in communication system integration, is looking for several Technician - Network with a proven track record in: • Racking and stacking of network devices • Cable patching • Physical layer troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones. This position will support facilities management, site security and project engagement with a commitment and desire to satisfy our customer by completing all work at the highest level, always striving for perfection. The candidate must be motivated and self-driven for success. Position Details: · Hourly salary based upon the level of experience & skill-set· with possible extension(s) · Standard work hours: · Type / Location: · Client Addendum Applies; will provide at the time of offer acceptance.

Requirements

• Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers
• Requires experience in working in communications closets
• Must be able to perform rack and stack activities
• Must be able to safely lift heavy objects
• Must understand cable patching processes and procedures
• Must be familiar with 66 Block and 110 Block cross connect procedures
• Must have a basic knowledge of data communications networking
• Must be able to assist in troubleshooting issues
• Must understand network terminology
• Must be familiar with IP phones
• Must be able to program Cisco phones
• Must be able to install Avaya phones
• Must be able to troubleshoot Avaya and Cisco phones
• Requires good interpersonal communication skills
• Must be able to explain technical issues in a way the customer will understand an issue
• Must be able to interpret a customer's issue in a way that will allow technician to facilitate a resolution

Responsibilities

• The patching cabling between network equipment and customer's network
• The installation of power cables from equipment to power supply in rack/cabinet/closet
• The installation, troubleshooting and de-installing network equipment
• Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
• Install, troubleshoot, and de-install Network General remote Sniffers
• Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
• Act as interface between customer's associates and management
• Provide hardware break-fix services for network infrastructure
• Perform onsite call-through, data, voice, website and security testing
• Perform back-up testing to ensure all systems are connected to the customer's network as directed
• Support carrier testing of circuits
• Assist with facilities efforts such as power and uninterruptable power supply (UPS) restoration, water problems, emergency cooling restoration, fire suppression exercises, restoration, and post fire events
• Support inventory management activities including receiving inventory, tagging of assets, tracking spares (crash kits), ordering inventory, updating inventory records, and preparing and returning damaged equipment
• Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: High school or GED