Network Systems Technician

Hill Country Telephone Cooperative • Kerrville, TX

1d • Onsite

About The Position

Hill Country Telephone Cooperative, Inc. (HCTC) has an opening for a Network Systems Technician. HCTC is an established and community-minded telecommunication provider, founded in 1951 to furnish telephone service in the overlooked rural areas of the Hill Country. The company now provides high-speed broadband and telecommunication services to smaller cities and rural areas. HCTC has a vision of connected, vibrant, and sustainable rural communities, contributing to a prosperous, equitable, and thriving society, and is committed to transparency, fairness, and honesty with its customers and communities. Employees value a career with HCTC for the challenging work and the ability to meet the communication needs of their friends, neighbors, and business community. This full-time position involves providing technical assistance and support for customer-owned networks and a wide range of special services, including network, phone, and wireless solutions to HCTC customers. The role emphasizes delivering 'white glove' service for the installation and setup of networks and equipment. Responsibilities include working with customers to recommend, sell, install, setup, test, and troubleshoot their networks and devices connected to HCTC internet services, in addition to providing customer support, installation, and maintenance of telecom systems.

Requirements

• Basic knowledge of customer premise installation of telecom services
• Ability to work in confined spaces such as attics and crawl spaces
• Knowledge of basic TCP/IP Networking (Ethernet, WLAN)
• Effective, professional and courteous communication skills
• Must have a valid Class C Texas driver's license
• If relocating to Texas from another state or country, must have, at a minimum, a valid driver's license issued by the home state equivalent to a Texas Class C
• The employee will be required to obtain a Texas driver's license within thirty days
• Must maintain a valid driver's license and be insurable via HCTC's standard auto insurance policy procedures

Nice To Haves

• Avaya IP Office experience
• ESI experience
• NEC experience
• Ubiquiti AirMax experience
• Unifi Networking experience
• Microsoft Office Suite proficiency
• Building trades or related trade experience
• Appreciation for technology
• Enjoy helping people
• Good at explaining technology to people in layman's terms
• Courteous, tactful, and goal-oriented with a team attitude

Responsibilities

• Provide technical assistance and support for customer owned networks
• Provide a wide range of special services such as network, phone and wireless solutions to HCTC customers
• Provide customers with 'white glove' service for installation and setup of their networks and equipment
• Work with customers to recommend, sell, install, setup, test and troubleshoot their own networks and devices connected to HCTC internet services
• Provide customer support, installation and maintenance of telecom systems
• Prioritize multiple job assignments in a dynamic environment

Benefits

• Competitive salary commensurate with education and experience
• Extremely attractive health benefits for the entire family, including medical, vision and dental
• Life insurance
• Disability insurance
• Pension
• 401k retirement plan
• Paid holidays
• Generous paid time off
• Low-cost internet services
• Opportunities for career development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed