Network & Systems Analyst - Public Safety

City of Loveland • Loveland, CO

1d • $31 - $44 • Onsite

About The Position

The Network & System Analyst provides advanced technical support for end-user devices, core productivity platforms, Public Safety applications, and basic infrastructure services to ensure reliable, secure, and efficient technology operations for the City of Loveland. Deliver exceptional customer service by helping staff and Public Safety personnel effectively use technology, overseeing the acquisition, implementation, maintenance, and support of computers, networks, and related systems. Ensure clear, timely, and efficient communication with customers while staying current on emerging technologies and innovative solutions. This role also serves as a primary steppingstone toward either the Systems Analyst (applications) or Network & Systems Administrator (infrastructure) career paths. The salary range for this position is $31.23 - $43.72 per hour with a hiring range of $31.23 - $37.48 , depending on qualifications and experience. This opportunity will be available to applicants until filled. A current resume is required, and a cover letter is preferred. This is an excellent opportunity to join a highly skilled technology team supporting Public Safety networks and applications for a top-tier municipal government. The team ensures uninterrupted 24/7 operation of critical systems, including network infrastructure and key Public Safety applications such as Computer Aided Dispatch, emergency response plans, records management, and body-worn camera software. The work is dynamic, fast-paced, and highly impactful. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Requirements

• Required: 2 Year/associate's degree in information systems or closely related field
• Required: Two years' experience supporting PC hardware/software in a networked environment, including ticketing workflows.
• CompTIA A+, CompTIA Network+ certifications required within 6 months of employment.
• Must possess a valid driver’s license.
• Strong customer service, communication, and problem‑solving skills; ability to work calmly under pressure.
• Proficiency with current Windows desktop operating systems and common productivity applications; familiarity with endpoint imaging and device management concepts.
• Working knowledge of basic networking (TCP/IP, DNS/DHCP, Wi‑Fi) and troubleshooting methodology.
• Foundational understanding of identity and access management (Active Directory/Office 365).
• Ability to create clear documentation, maintain accurate records, and deliver individual end‑user training.

Nice To Haves

• Preferred: Three years' experience supporting PC hardware/software in a networked environment, including ticketing workflows.
• (Advance Microsoft certifications preferred.)
• Exposure to scripting/automation (e.g., PowerShell) and basic SQL concepts is a plus.

Responsibilities

• End-User & Endpoint Support Triage, troubleshoot, and resolve hardware and software issues on desktops, laptops, tablets, peripherals, and mobile devices, document actions and resolutions in the ticketing system.
• Install, configure, image, and deploy endpoints; help manage asset inventory, lifecycle, and surplus processes of equipment.
• Provide user education and knowledge-base articles for common tools and tasks; deliver courteous, timely support and status updates.
• Administer common services at a basic level under guidance (e.g., user and group changes in Active Directory, light server administration, Office 365, printer queues, VPN, MFA resets).
• Perform routine health checks and escalate anomalies to Network/Systems or Applications teams as appropriate.
• Execute approved scripts or tools (e.g., PowerShell, endpoint management) for routine tasks and PC/Tablet deployments.
• Intermediate understanding of Microsoft SQL Server and T-SQL.
• Troubleshoot connectivity issues (TCP/IP fundamentals, Wi‑Fi clients); escalate switch/firewall changes to Network & Systems Administrators.
• Follow-up on their resolutions to gather knowledge.
• Follow security procedures for patching, antivirus, encryption, cybersecurity and incident reporting.
• Support standard productivity suites (Windows OS, Office 365, web browsers) and line‑of‑business applications as assigned.
• Assist Network & Systems Administrators and Systems Analysts with testing, training, and rollout of application changes and upgrades.
• Collaborate closely with emergency communications staff and lead the creation, configuration, and maintenance of their Computer Aided Dispatch–related applications, response plans, user/vehicle management, and mobile CAD configurations.
• Coordinate with vendors for break/fix tickets, warranty claims, and scheduling of updates.
• Use IT ticketing software to log, categorize, prioritize, and resolve incidents and service requests; maintain accurate records of configurations and resolutions.
• Create and maintain IT and user‑facing guides; contribute to the knowledge base.
• Participate in projects and process improvements (e.g., device refresh, software rollouts, software configuration changes).
• Support planned maintenance windows on an as‑needed basis; may participate in IT-related maintenance weekend duties.
• Potential after-hours on call duties in Admin rotation.
• Travel to organization sites to resolve issues when required.
• Majority of duties will be performed on-site. This will not be a remote position.
• Perform related duties as assigned to support IT operations and customer service excellence.
• Performs other duties as assigned.

Benefits

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree