Network Systems Administrator

Salute•Gainesville, VA

48d•Onsite

About The Position

Salute is a leading provider of cutting-edge Data Center Infrastructure Services, dedicated to serving data center clients worldwide. We pride ourselves on delivering sustainable solutions, unparalleled reliability, and outstanding customer service. As we continue to grow, we are seeking a dynamic and experiencedIT Systems Administratorto join our team and drive our relationships with hyperscale clients to new heights. IT Systems Administrator:The IT administrator is responsible for deploying and actively managing IT end-user systems, and other related IT hardware/software in order to support day-to-day operations. This role is also helps define cloud based and on-prem architecture and support of IT Operations. This is an onsite position in Gainesville, VA.

Requirements

Associate degree in Computer Science or a related field
Minimum of 3-5 years experience as an IT Administrator, Tier 2 Help Desk with in-depth knowledge of infrastructure, or multiple infrastructure and operational roles
Minimum of 3-5 years experience managing Microsoft 365 Office environment, setting up users and computers, active directory, managing email domains, monitoring, and maintaining cyber security policies and systems, managing, and maintaining SharePoint online, building and deploying computer images and configurations
Excellent internal/external customer service skills
Effective verbal and written communication skills
Experience working in a team environment but comfortable working alone with little direction
Demonstrated ability to work efficiently, time management, and planning ahead
Demonstrated agility to pivot between competing priorities and situations
Solid understanding of cyber security principles and best practices
Understanding of IT security and related audit requirements
Understanding of cloud systems administration
Ability to lift and carry heavy equipment, up to 40lbs.
Ability to climb ladders and multiple flights of stairs to access elevated equipment
Ability to stand for long periods of time in various work environments
Ability to bend, stoop, kneel, and reach for equipment related tasks
Basic physical fitness to respond quickly to emergency situations and navigate areas quickly
Ability to move quickly and efficiently withing various work environments to troubleshoot issues or respond to emergencies.
Good hand-eye coordination and dexterity for working with small components and connectors
Clear vision, with or without correction, to perform tasks requiring attention to detail and precision while wearing safety glasses
Ability to differentiate between color-coded warning signs, labels, and cables
Ability to work in environments with a wide variety temperature inside a facility
Ability to work outdoors in various weather conditions, including extreme temperatures, rain, or snow
Capability to work in environments with elevated noise levels while wearing hearing protection
Possession of a valid drivers license for work-related travel, as required

Nice To Haves

Possess critical thinking and complex problem-solving skills
Demonstrated ability to take initiative where necessary

Responsibilities

Plans and executes technical support requirements both contracted and incidental
Provides technical support for installing, repairing, and maintaining personal endpoint devices (desktops laptops, tablets, mobile) and related software/hardware (device agnostic)
Resolves issues and problems within individual and group hardware and software
System administrative duties for various cloud based and on-prem systems
Trains and maintains resources to execute customer support activities
AV/Video conferencing support
Monitoring and incident resolution
Handles escalation on delayed/unresolved problems
Work with third party support teams to resolve issues
Formulates and maintains information Security Protocols
Establishes, maintains, and monitors proper backup and security processes
Maintains SLA performance parameters
Defines hardware standards; defines end user policies
Actively manages end-user and other IT systems, including hardening, reporting, patch management, etc.
Installs, tests, and configures new workstations, peripheral equipment, and software
Maintains inventory of all equipment software and software licenses
Manages PC setup and deployment for new employees using standard hardware, images, and software
Performs timely hardware and software upgrades as required
Assist with IT security related audits (PCI, SOS, NIST, etc.)
Keeps abreast of emerging technology
Assists with onboarding & off boarding users
100% adherence to company culture and great best practices