To administer and oversee network design, implementation, organization, and troubleshooting. To oversee work of helpdesk support staff in managing network switches, routers, servers, and other equipment attached to the local area and wide area networks. Administer and oversee installation and maintenance of all Agency computer workstations, data communications, and telephone systems. Provides support for helpdesk Staff and end users. Will act as an escalation for level one and level two support technicians. Participate in after-hours upgrades and troubleshooting. Provide infrastructure services in: storage networking, Operating System, Network, Directory Services, Server Virtualization, Backup and Restore, Application installation and configuration, Patch management. Configure, test and maintain Server & LAN equipment and services, including switches, routers, firewalls, and VPN.