Liberty ARC-posted 10 days ago
$61,916 - $75,324/Yr
Full-time • Mid Level
Onsite • Schenectady, NY

To administer and oversee network design, implementation, organization, and troubleshooting. To oversee work of helpdesk support staff in managing network switches, routers, servers, and other equipment attached to the local area and wide area networks. Administer and oversee installation and maintenance of all Agency computer workstations, data communications, and telephone systems. Provides support for helpdesk Staff and end users. Will act as an escalation for level one and level two support technicians. Participate in after-hours upgrades and troubleshooting. Provide infrastructure services in: storage networking, Operating System, Network, Directory Services, Server Virtualization, Backup and Restore, Application installation and configuration, Patch management. Configure, test and maintain Server & LAN equipment and services, including switches, routers, firewalls, and VPN.

  • Surveys performance needs and goals of LAN, WAN, and telephone users.
  • Supervise staff of PC Technicians and helpdesk functions.
  • Designs, specifies, and documents LAN, WAN, and telephone systems.
  • Monitors security procedures and safeguards.
  • Monitors backup and restore capabilities, including the off premises storage of backup media.
  • Trains network/PC staff and users as appropriate.
  • Interfaces with the IT help desk to insure customer satisfaction.
  • Records all staff activity in the help desk system.
  • Proactively analyzes data and voice traffic through our networks and takes remedial action when needed and recommends additional equipment and capacities when necessary.
  • Bachelor's degree in a computer related field and 3 years of experience directly managing enterprise level IT networks; or high school diploma and 7 years of experience directly managing enterprise level networks and systems required.
  • Experience managing Microsoft Windows Server 2019/22/25 or later environments required.
  • Proficient in utilizing Active Directory and Group Policy to manage domains.
  • Strong knowledge of Network Technologies: LAN, WAN, VPN, DNS, DHCP, VLANs, ACLs, Windows Server OS required.
  • Strong knowledge of Network Management & Network Administration, IT Security, Cabling, Configuration, Implementation, Connectivity Testing, Diagnostics and Monitoring, Equipment Installation and Configuration required.
  • Valid NYS driver's license that meets agency standards and reliable transportation required.
  • Must be able to read, write and speak the English language.
  • Experience with VMware vShpere virtualization technology preferred.
  • COMPTIA A+ Certification and Network+ are preferred.
  • Cisco CCNA Certificate is preferred.
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