Network / System Engineer V

Bank of America-posted 3 months ago
Full-time
Plano, TX
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for providing front-line support to end users, responding to issues related to incidents and problem management governance for multiple applications, and leading triage activities on all business impacting incidents.

  • Leads production support triage efforts, manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed.
  • Ensures all impacts are accurately recorded and documented in the system of record, oversees that documents and wikis are updated and available for use during triage, and supports the documentation of application flows, upstream/downstream impacts during outages, the customer experience, and contacts for support needs.
  • Identifies and/or validates business impacts through interpretation of monitors, dashboards, and logs to communicate with leadership and vendors.
  • Manages activities to identify incident root cause, resolution, preventative actions, and change requests, and reports on incident data quality.
  • Promotes and enforces production governance during triage/testing and identifies production failure scenarios, vulnerabilities, and opportunities for improvement.
  • Serves as a subject matter expert for applications within a portfolio, leveraging extensive knowledge of application functionalities and application flows.
  • Assesses and prioritizes research requests, ad hoc reports, and offline incidents at the direction of senior team members and delegates work as needed to team members and peers.
  • 5+ years of hands-on expertise in SIEM/SOAR.
  • Strong hands-on knowledge of Splunk (searches, dashboards, alerts, playbooks).
  • Solid understanding of cybersecurity frameworks, threat detection, and incident response.
  • 5+ years of production support experience with expert level knowledge of MFA technologies, Splunk, Windows OS, SQL/Oracle DB & Unix/Linux.
  • Excellent knowledge of Identity, Authentication and Access Management (IAM) domain including SRE and DevOps space.
  • Must have senior level production support experience and troubleshooting skills in SIEM/SOAR space, Splunk and IAM technologies.
  • Must be able to comply with bank regulatory and compliance policies.
  • Must have expert level of Linux experience and must be well versed in Splunk queries.
  • Well versed with ITIL framework.
  • Excellent Communication Skills lateral and vertical - be able to clearly explain issues, their impact and how to address them.
  • Must be a great team player - be able to collaborate with other team members within or outside the group.
  • Must be available for on-call coverage and willing to work off hours as and when needed.
  • Must be willing to work on-site 3 days a week as per current bank policies.
  • Demonstrate a strong work ethic and take pride in accomplishment.
  • Must be able to handle and work under pressure and stress.
  • Attention to detail - able to evaluate smallest details.
  • Problem-solving - be able to address complex challenges in creative ways.
  • CISSP or other equivalent Information Security domain certificates will be added value.
  • Strong understanding of network technologies.
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