Network Support Technician

Inserso Corporation • Miami, FL

405d

About The Position

The Network Support Technician role at Inserso Corporation involves providing Tier 2 support to DHS customers worldwide, both onsite and remotely. The technician is responsible for resolving IT issues related to hardware, software, applications, and network diagnostics, ensuring minimal downtime for users. This position requires a blend of technical skills and the ability to work independently or under supervision, with a focus on maintaining and supporting LANs and associated IT services.

Requirements

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
• Associate Degree or equivalent experience.
• 1+ years of IT-related support experience, preferably in a helpdesk or customer support role.
• Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues.
• General knowledge of network products and systems.
• Experience in a rapid-paced, time-sensitive, high-quality environment.
• Excellent team and collaboration skills.
• Attention to detail and follow-through.
• Ability to work with minimal supervision.
• Must pass Motor Vehicle Records check as this position is classified as a 'Regular Driver'.

Nice To Haves

• Prior experience of IT support in an Enterprise environment (10,000+ end-users).
• Expertise on multiple complex work assignments requiring originality and innovation.
• Ability to apply comprehensive knowledge across key tasks and high-impact assignments.
• Experience evaluating system performance results and recommending improvements or optimizations.
• Experience performing IT hardware repairs and installing replacement parts.
• Experience planning and leading technology assignments and projects.
• Prior hands-on experience with the setup, configuration, and administration of servers and backups.
• Experience functioning as a technical expert across multiple project assignments.
• ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications.

Responsibilities

• Provide LAN administrator support with the installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units.
• Support network-attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors.
• Assist in testing, applying, and maintaining server configurations and related security patches.
• Maintain and check the health of systems and backups, including restore testing.
• Monitor ITSM (ServiceNow) assignment groups and troubleshoot to resolve tickets.
• Update tickets following documentation templates and guidelines to ensure quality requirements are met.
• Provide daily, weekly, and monthly activity reports describing accomplished activities.
• Provide inventory support and input to the provided inventory system for the customer.
• Install and maintain video teleconferencing infrastructure and assist with user requests.
• Participate in pre-scheduled after-hours support of weekly on-call rotation and support special projects or events.
• Conduct or provide new equipment deployments and requested deployment support.
• Provide cabling support and run cables within data centers, LAN rooms, and remote wiring closets.
• Analyze functional business requirements and design specifications for functional activities.
• Contribute to technical discussions and develop briefing materials to meet customer needs.
• Identify and fix problems within existing systems and participate in the design and implementation of new systems.

Benefits

• EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability.

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services
• Education Level: Associate degree