Network Support Technician - Intermediate – TS/SCI required

General Dynamics Information Technology

136d • $32 - $44

About The Position

As a Network Support Technician - Intermediate, the work you’ll do at GDIT will be impactful supporting the mission of US Army Intelligence and Security Command (INSCOM). You will be responsible for monitoring and responding to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques. This role provides the primary interface with contractor support service groups or provides internal analysis and support to ensure proper escalation during outages or periods of degraded system performance. You may also provide network server support and require extensive knowledge of PC/network communications hardware/software in a multi-protocol environment, and network management software. Additionally, you may function as a lead job providing guidance and training for less experienced technicians. Your responsibilities will include providing Tier I and II support at remote field and garrison sites, performing server and desktop installation, basic cabling, and systems administration of desktop and server systems connected to local and wide area networks. You will also be responsible for desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions. You should be capable of running an entire remote site by yourself with demanding customers in austere or garrison locations, maintaining and loading cryptographic devices and keys, performing troubleshooting, maintenance, and repair on many types of hardware and software, and providing advice and training to end users.

Requirements

• Associates Degree.
• 7+ years of related experience.
• Knowledge of the principles, methods, and techniques used in network administration and support.
• Knowledge of related hardware and software.
• US Citizenship required.
• DoD 8570.01-M IAT Level II/8140 Computing Environment Certification required.
• Security+ or equivalent certification required.
• MCSA Windows Server 2012, Solaris 10, Linux+, VCP5, Azure Administrator Fundamentals certifications preferred.

Nice To Haves

• Experience in a multi-protocol environment.
• Ability to provide guidance and training for less experienced technicians.
• Experience with cryptographic devices.

Responsibilities

• Monitor and respond to complex technical control facility hardware and software problems.
• Provide primary interface with contractor support service groups.
• Provide internal analysis and support to ensure proper escalation during outages.
• Provide network server support.
• Perform Tier I and II support at remote field and garrison sites.
• Perform server and desktop installation and basic cabling.
• Perform systems administration of desktop and server systems.
• Manage desktop systems involving account monitoring and security.
• Run an entire remote site independently.
• Maintain and load cryptographic devices and keys.
• Troubleshoot, maintain integrity, and configure network components.
• Implement operating systems enhancements to improve reliability and performance.

Benefits

• Comprehensive benefits and wellness packages.
• 401K with company match.
• Competitive pay and paid time off.
• Full flex work weeks where possible.
• Paid parental, military, bereavement, and jury duty leave.
• Short and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees