NETWORK SUPPORT SPECIALIST II

About the position

The Network Support Specialist II position at the Florida Department of Transportation plays a vital role in supporting the organization's operational effectiveness by ensuring timely and secure user access to systems and applications, resolving technical issues efficiently, and maintaining reliable IT services. This position involves managing user accounts, monitoring service tickets, and providing responsive support to keep staff productive and systems running smoothly. The role is part of the Office of Information Technology and contributes to a strong and empowering culture of Trust, Relationships, Respect, Empowerment, and Communication.

Responsibilities

• Performs user provisioning to ensure access to authorized resources and applications.
• Sets up user computer network access and email accounts as requested.
• Monitors Service Desk queue and resolves support tickets as assigned.
• Documents work performed and resolution(s).
• Identifies, analyzes and resolves problems and issues through troubleshooting tools and techniques.
• Provides high level of customer service by providing status and information to the customer.
• Plans, organizes, manages and tracks projects.
• Develops the project plan and schedule.
• Participates on statewide teams, both internal and external to the Office of Information Technology.
• Responds to security incidents as assigned.
• Captures additional event data and performs preliminary analysis to determine criticality.

Requirements

• 3 years of hands-on experience providing any combination of workstation hardware, software or network support OR an Associate degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full-time work experience in network support.
• Knowledge of Microsoft Windows Server Operating Systems, including printing, file systems, process monitoring, support techniques and diagnostic tools and software.
• Knowledge of computer software, hardware, and firmware relative to servers, personal computers, Local Area Network / Wide Area Network environments.
• Skills in installing and providing technical support for software applications and operating systems.
• Ability to design, configure, implement and support the network infrastructure.
• Ability to lift 50 pounds and perform physical tasks in various weather conditions.

Benefits

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)