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The Network Support Specialist II position at the Florida Department of Transportation plays a vital role in supporting the organization's operational effectiveness by ensuring timely and secure user access to systems and applications, resolving technical issues efficiently, and maintaining reliable IT services. This position involves managing user accounts, monitoring service tickets, and providing responsive support to keep staff productive and systems running smoothly. The role is part of the Office of Information Technology and contributes to a strong and empowering culture of Trust, Relationships, Respect, Empowerment, and Communication.