Network Support Specialist II

Polk State College • Spokane, WA

353d

About The Position

This is a professional/technical support position reporting to the Network Technologies Engineer. The position is responsible for activities relating to college-wide technical, telecommunication and network management and support training and assistance. An employee in this position is expected to utilize independent judgment in making decisions in accordance with established professional guidelines, technical standards and college policies and procedures.

Requirements

• Ability to work independently with the responsibility for planning details of procedures and methods to obtain definite objectives and to make decisions within the broad limitations of policies and professional standards.
• Experience with Microsoft Technologies including Server, Exchange, DFS, DNS, DHCP, File/Print Servers, IIS, Active Directory, Group Policy, and Webex.
• Experience with Azure and active directory (AD): Provisioning resources and maintaining the cloud environment by adding new servers or databases as needed.
• Experience with Cisco Technologies including VOIP, Routing, Switching, and Wireless.
• Experience with Server Virtualization technologies.
• Experience in programming/scripting to enhance network management functions and capabilities.
• Experience with structure cabling termination methods and standards.
• Good organizational skills, with special attention to detail.
• Good oral and written communication skills.
• Ability to work well with others.
• Good human relations skills.
• Ability to maintain confidential information.
• Certification Required: CCNA.
• Recommended Certifications: CCNP, AZ-800.
• Four years of networking experience is recommended.
• Must possess demonstrable experience in MS Office, MS Project, and Visio.

Nice To Haves

• A 2-year degree or equivalency in Information Technology or Networking Engineering from an accredited school or college is preferred.
• Four years of Information Technology work experience with two years of direct support of network and/or telecommunication systems.

Responsibilities

• Maintain regular attendance.
• Manage inventory of networking equipment and departmental equipment.
• Administer, Configure, and Maintain College Networking Environment (LAN, WAN), Virtualized Servers, and VoIP system. Azure/AD.
• Administer, Configure, and Maintain College Backup System.
• Document Network Changes as well as maintain and Enforce Security Best Practices.
• Assist Network Technologies Engineer on tasks as directed.
• Work with vendors/contractors to facilitate networking projects.
• Provide one-on-one end-user technical support and interaction with customers in a highly professional and competent manner.
• Commute between campuses as needed to resolve problems.

Benefits

• Medical
• Dental
• Life
• Long-Term Disability
• Vacation (except faculty)
• Holiday and Sick Leave
• Retirement (if eligible)
• College fee waivers
• Other employee-paid, voluntary benefits (vision, short-term disability, etc.) are also available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED