NETWORK SUPPORT SPECIALIST II - 55004417

State of Florida • Lake City, FL

383d • $52,445 - $61,186

About The Position

The Network Support Specialist II position at the Florida Department of Transportation involves providing technical support for network infrastructure, including Microsoft Hyper-V nodes and virtual servers. The role focuses on ensuring high availability, performing backups, monitoring network performance, and administering Active Directory. The specialist will also assist with GIS and CADD teams, manage SharePoint sites, and maintain security protocols. This position requires effective communication and project management skills, as well as a commitment to customer service and teamwork.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a closely related field and 1 year of experience in network support.
• Associate's degree in Computer Science, Information Technology, or a closely related field and 2 years of experience in network support.
• Certifications from a network training program (e.g., CCNA, MCSE) and 3 years of experience in network support.
• Associate's degree and 3 or more years of hands-on experience providing workstation support.
• 5 or more years of hands-on experience providing workstation hardware, software, or network support.

Nice To Haves

• Advanced knowledge of Microsoft Windows Server Operating Systems.
• Basic knowledge of phone systems.
• Knowledge of computer software, hardware, and firmware relative to servers and networks.
• Skilled at installing and providing technical support for software applications and operating systems.
• Ability to communicate effectively both verbally and in writing.

Responsibilities

• Provide support for Microsoft Hyper-V nodes and virtual infrastructure.
• Plan for high availability configurations and maintain virtual and physical servers.
• Respond to system warnings, alerts, and errors, diagnosing and resolving system problems.
• Perform network backups and file restorations, ensuring data integrity.
• Monitor backups and provide quality control reports of backup results.
• Coordinate with teams for disaster recovery planning.
• Configure network devices and implement changes to the network infrastructure.
• Monitor network performance and troubleshoot network problems and outages.
• Perform Active Directory administration, managing user and service accounts.
• Provide technical assistance to GIS and CADD teams with server software upgrades and SQL server access.
• Configure web applications and SharePoint site collections as a web and SharePoint Administrator.
• Generate and maintain technical documentation, including network topology diagrams.
• Maintain a secure environment and monitor for security threats or unauthorized users.
• Respond to security incidents and perform preliminary analysis.
• Monitor Service Desk queue and resolve support tickets, documenting work performed.
• Plan, organize, manage, and track projects, developing project plans and schedules.
• Participate as a member of statewide teams, sharing information and facilitating decision-making.

Benefits

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision, and supplemental insurances
• State of Florida retirement package
• Generous vacation and sick leave
• 10 paid holidays a year
• Career advancement opportunities
• Tuition waiver for public college courses
• Training opportunities
• Flexible work schedules and telework
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED