NETWORK SUPPORT SPECIALIST II - 55000254

State of Florida • FL

82d • $52,445 - $61,186

About The Position

Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system. The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities. As a Network Support Specialist II, you will contribute to a strong and empowering culture of Trust, Relationships, Respect, Empowerment, and Communication.

Requirements

• Five (5) or more years of hands-on experience providing any combination of workstation hardware, software or network support.
• A Bachelor degree in Computer Science, Information Technology or closely related field from an accredited college or university and 1 year of full-time work experience in network support.
• An Associate’s Degree in Computer Science, Information Technology or a closely related field and 3 years of experience as described above.
• One or more certifications from a network training program such as CCNA/CCDP, MCSE/MCSA, MCP-Network, Network + and 3 years of experience as described above.

Responsibilities

• Performs network backups and file restorations as required.
• Monitors backups ensuring the integrity of the data.
• Provides quality control reports of backup results.
• Performs Active Directory administration following current applicable standards and guidelines.
• Installs Active Directory Domain Services.
• Administers Active Directory by using administrative tools.
• Creates and manages user and service accounts.
• Creates and administers computer objects and accounts to join the domain.
• Implements and manages Group Policy infrastructure; troubleshoots policy application.
• Performs system administration and provisioning.
• Controls access and authorization, sets up the distribution infrastructure, and installs and configures servers.
• Responds to system warnings, alerts, and errors, and diagnoses and resolves system problems.
• Plans for high availability configurations.
• Designs, configures network devices, and implements changes to the network infrastructure.
• Enforces system standards.
• Monitors network performance and adjusts network equipment as necessary.
• Troubleshoots network problems and outages, schedules upgrades, and collaborates with network engineers for network optimization.
• Generates and maintains technical documentation as assigned.
• Maintains a secure environment and network infrastructure in accordance with all applicable policies, procedures and practices.
• Monitors network for security threats or unauthorized users.
• Analyzes security risks and develops response procedures.
• Responds to security incidents as assigned.
• Monitors Service Desk queue and resolves support tickets as assigned.
• Performs user provisioning to ensure access to authorized resources and applications.
• Plans, organizes, manages and tracks projects.
• Participates on statewide teams, both internal and external to the Office of Information Technology.

Benefits

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees