Network Support Engineer

DocGo•New York, NY

4d•$80,000 - $100,000

About The Position

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. The Network Support Engineer works on the implementation and support of the DocGo network infrastructure as well as respond to issues related to the corporate network. This includes tasks such as: creating network diagrams, Standard Operating Procedures (SOPs)/Working Instructions (Wis), installing, configuring network hardware/software, performance monitoring, maintenance, inventory management, security, and troubleshooting issues. They will be engaged in projects deploying, monitoring, and installing our network systems and services between multiple platforms, protocols, and service providers. They will be working with our various routers, circuits, WIFI, internet, switches, firewalls, ISPs, cabling, VPN connections, and security systems. The Network Support Engineer obtains work from our ticketing system and will be working with the IT director, our network engineer, security, various operation/project managers, ensuring security compliance for our network.

Requirements

Knowledge in networking and multiple vendor solutions.
A minimum of three (3) years of successful work experience in relevant network technical fields.
Experience with FortiManager/Analyzer and Unifi Network Components is required.
Knowledge including, but not limited to FortiGate and Unifi, Gateways/firewalls, switches, WIFI and security components (e.g., Genetec & Unifi).
Written and verbal communication skills
Strong logic, reasoning, and analytical skills with the ability to troubleshoot/problem solve
Ability to work independently and within a collaborative team environment
Project and time management are a necessity.
Professional demeanor and customer service skills

Nice To Haves

Network Certifications are preferred but not required (e.g., CCNA, Network Security Expert (NSE)).
Experience with Ruckus and Cisco network devices is desired.

Responsibilities

Demonstrates knowledge in a variety of network technologies and serves as a point of escalation for network issues (e.g., FortiManager/Analyzer, Unifi Network Components).
Provide network support for our DocGo HQ and remote locations.
Makes sure the projects and task assignments are completed in a timely manner as well as being functional and ensuring security compliance.
Participate in network installs, planning, site/data center surveys, recommendations for future infrastructure and security enhancements.
Supports ISP, circuit, firewall, router, switches, cabling, and security related work activities.
Assists with documentation, inventory management, and capacity planning.
Respond promptly to incident tickets/tasks concerning network/voice issues.
Works to maintain security and proper access to customer data.
Performs other duties as assigned by our Network Engineer and IT Director.