Network Support Engineer

Dagostino Electronic Services, Inc.-posted 8 days ago
Full-time • Entry Level
Onsite • Pittsburgh, PA
51-100 employees
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The Network Support Engineer is responsible for the support and troubleshooting of networking, data, and wireless network solutions. You will be a part of the Networking Division team that is responsible for providing technical support and final commissioning of customer systems.

  • Handle customer support cases with and resolve issues in a professional and timely manner.
  • Develop and execute client specific solutions and propose new ways to approach existing challenges.
  • Ability to independently prioritize issues to provide efficient resolution based on need.
  • Create and update all documentation for systems, configurations, and pertinent information for customers, and then upload the documents to appropriate internal storage systems.
  • Create backups and validate documentation when accessing client equipment and making configuration changes.
  • Verify all products are properly registered and support contracts assigned.
  • Provide guidance for customers on common issue and root cause analysis.
  • Working collaboratively with installation, project management, support and engineering teams.
  • Perform system wiring and terminations, as required.
  • Complete timecard entries on daily basis with notes to update management on project status.
  • Keep customers up to date on a regular basis using the DES ticketing system.
  • Work with manufacturers to escalate and resolve issues.
  • Provide assistance for support cases with remote and on-site technical support for existing customers and systems.
  • Stay current on all manufacturer and industry certifications.
  • Help provide internal support for basic troubleshooting, system backups, and archiving.
  • Provide support for company network/telephony applications, and create user accounts for new users.
  • Find proper resolution for customer problems with security and long-term maintenance in mind.
  • Strong working knowledge of ?networking, Desktop and Server OS, wireless networking, and firewalls.
  • Associate degree in telecommunications, technology or related field preferred.
  • Excellent communication and interpersonal skills.
  • Highly motivated self-starter who takes initiative with minimal supervision.
  • Independent, driven personality to stay on top of issues and communications.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Visa sponsorship is not available for this position.
  • This is a full-time, in-person position, and candidates must be able to work from our office located in Pittsburgh, Pennsylvania.
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