ManTech-posted 3 months ago
$69,700 - $115,500/Yr
Full-time • Entry Level
Remote • Scott Air Force Base, IL
Professional, Scientific, and Technical Services

Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now—protect and innovate with MANTECH! This is for a future opportunity. MANTECH seeks a motivated and customer-focused Network Support Engineer Tier 1 at Scott Air Force Base, IL to join our global team, providing critical 24/7 support for customers operating hybrid on-premises and Google Cloud infrastructure. You will be the first point of contact for customer service requests, troubleshooting technical problems and ensuring timely resolutions.

  • Serve as the first point of contact for customer inquiries via phone, chat, and email.
  • Adhere to defined Service Level Agreements (SLAs) for response and resolution times.
  • Maintain high customer satisfaction scores and quality standards.
  • Use established runbooks and playbooks to provide accurate and effective resolutions.
  • Troubleshoot technical issues by debugging, administering systems, and updating documentation.
  • Leverage your knowledge of networking, systems administration, and basic scripting to resolve problems.
  • Act as an advocate for customers by building a deep understanding of their most pressing issues and communicating them to senior engineers and program managers.
  • Associate's degree in computer science, Technology, Engineering, or Mathematics; an additional 2 years of equivalent experience might be substituted for degree.
  • 1+ years of experience with networking and cloud technologies.
  • Working knowledge of either UNIX/Linux or Windows operating systems.
  • The ability to effectively read and summarize information from runbooks and playbooks for customers.
  • Google Cloud Platform (GCP) certification or a CCNA equivalent.
  • Familiarity with customer service ticketing systems (ServiceNow).
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Holiday Pay
  • Short-term and long-term Disability
  • Retirement and Savings
  • Learning and Development opportunities
  • Wellness programs
  • Other optional benefit elections
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