Network Support Engineer Tier 3

Continuant • Fife, WA

48d • $7,000 - $9,500 • Remote

About The Position

Continuant is a leader in modern Managed Services, supporting mission-critical collaboration and network environments for enterprise clients worldwide. We are expanding our Network Engineering team and hiring a senior-level escalation engineer who thrives in complex technical environments and enjoys direct interaction with clients. If you are highly technical, calm under pressure, and enjoy solving problems others can’t, this role is built for you.

Requirements

• 3–5+ years of hands-on enterprise networking experience (engineering or TAC)
• Strong troubleshooting expertise across Cisco routing, switching, security, and wireless
• Excellent client-facing communication skills (written, verbal, and presentation)
• Ability to lead high-severity incidents and remain calm under pressure
• Experience working in a Managed Service, MSP, or 24x7 support environment
• Required: CCNP (Enterprise, Data Center, or Security), ITIL Foundation
• Routing (OSPF, BGP, EIGRP, FHRP)
• Switching (STP, VLANs, VPC, LAG)
• Security (ACLs, NAT, VPN, NGFW)
• Cisco platforms: ISR/ASR, Catalyst/Nexus, ASA/Firepower, Meraki wireless
• Ability to articulate technical concepts to both technical and non-technical audiences.
• Experience participating in client discovery/scoping calls with Sales teams.
• Ability to translate customer requirements into proposed service capabilities.
• Comfortable presenting solutions and answering technical questions in live meetings.
• Ability to work 8–10 hours at a desk, 5 days per week
• Occasional travel for client meetings, training, or vendor events

Nice To Haves

• CCIE, Fortinet NSE, VMware VCP, Silver Peak SD-WAN
• Bonus experience: Fortinet, VMware, Silver Peak, SD-WAN, QoS design
• Comfortable participating in customer discovery and solution discussions
• Ability to explain technical solutions to both technical and non-technical stakeholders
• Experience supporting scope definition, effort estimation, or technical validation
• Presents confidently during demos, design reviews, or Q&A sessions
• Preferred experience: VMware, Silver Peak SD-WAN, Fortinet, QoS (LAN/WAN)
• Bachelor’s degree in related field or equivalent experience (preferred)

Responsibilities

• Serve as the top-tier technical escalation point for complex network incidents.
• Own high-impact issues end-to-end, including RCA, vendor engagement, and remediation planning.
• Troubleshoot across multi-vendor routing, switching, firewall, and SD-WAN environments.
• Mentor Level-1 and Level-2 engineers and provide knowledge transfer across the team.
• Participate in client meetings (20–25%) as a network subject-matter expert to support Sales and Account Management teams.
• Provide technical clarification of services, architectures, and capabilities during presales discussions.
• Contribute to proactive assessments, improvement plans, and change/problem/release management.
• Maintain clear, high-quality documentation and communication within ServiceNow.

Benefits

• At Continuant, you’re not just another engineer in a ticket queue — you’re a trusted expert. We invest in career growth, certifications, mentorship, and exposure to enterprise-class networks across industries. Our culture is built on teamwork, ownership, transparency, and doing what’s right for the client, not just what’s in the scope. If you want a role where your expertise is valued and your voice matters, you’ll feel at home here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees