Network Support Engineer - Tier 2

Blueport•Walpole, MA

15h•Onsite

About The Position

Blueport is looking for a Network Support Engineer II who thrives on solving complex challenges, keeping networks running flawlessly, and being the go-to expert for escalated support. This is a hands-on role where you’ll work directly with customers, optimize performance, and ensure connectivity for leading multifamily and hospitality businesses. Join Blueport and help deliver the future of connected living. We’re seeking a Network Support Engineer II to keep our clients’ networks running at peak performance and provide expert support when it matters most. In this role, you’ll troubleshoot complex issues, optimize systems, and collaborate with our engineering and customer success teams to ensure seamless, reliable connectivity. From hospitality to multifamily communities, you’ll play a key role in delivering best-in-class network experiences that power our clients’ success.

Requirements

2+ years in a call center or support environment
Strong knowledge of networking fundamentals (IP addressing, subnetting, VLANs, wireless)
Hands-on experience with HP & Cisco switch CLI
Ability to talk with customers to be able to understand issues at hand
Excellent problem-solving skills and the ability to explain solutions clearly

Nice To Haves

Ability to speak Spanish helpful

Responsibilities

Be the Tier 2 escalation point, resolving advanced network issues
Support and mentor Tier 1 team
Configure and maintain switches, routers, firewalls, VLANs, ACLs, VPNs, and routing protocols
Monitor network performance, troubleshoot incidents, and enhance security
Deploy and test new equipment and solutions
Collaborate across teams to deliver seamless connectivity and service
Work in our Walpole office Full Time - not a remote position