Network Support Engineer Tier 2

Continuant • Fife, WA

46d • $5,500 - $7,500 • Remote

About The Position

Continuant is expanding our Global Managed Services team and we’re looking for a Level-2 Network Support Engineer to provide mid-level technical support for enterprise customers around the world. If you enjoy troubleshooting real-world network issues, working across multiple vendors and platforms, and resolving problems others can’t, this role is for you.

Requirements

• 2–4 years experience in a NOC, TAC, MSP, or similar support environment
• Strong working knowledge of: VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless networking
• Ability to analyze issues independently and document clear troubleshooting steps
• Excellent written and verbal communication in English (customer-facing)
• Certifications: Required: CCNA (or equivalent experience), ITIL Foundation
• 2–4 years of hands-on networking experience in a Service Desk, NOC, MSP, or TAC environment
• Strong troubleshooting ability across VLANs, routing protocols, ACLs, VPNs, DHCP/DNS, wireless
• Excellent written and verbal communication skills, especially in client-facing updates
• Ability to work in a ticket-driven environment with multiple concurrent tasks
• Routing: OSPF, EIGRP, basic BGP
• Switching: VLANs, STP, trunking, EtherChannel
• Security: ACLs, NAT, IPsec VPN, firewall concepts
• Platforms: Cisco ISR/ASR, Catalyst, Meraki; Fortinet or other major firewall vendor preferred
• Experience with monitoring tools, packet analyzers, and remote CLI access
• ServiceNow or similar ITSM platform experience
• Ability to work at a desk for 8–10 hours, 5 days per week
• Occasional travel for training or team onsite collaboration
• Must be legally authorized to work in applicable country of residence

Nice To Haves

• CCNP, Fortinet NSE, Meraki, VMware, SD-WAN vendor certs
• VMware VCP

Responsibilities

• Handle escalated network incidents and service requests from Level-1 support
• Troubleshoot routing, switching, VPN, wireless, and firewall issues in live customer environments
• Use tools such as packet capture, log analysis, and CLI diagnostics to identify root cause
• Escalate complex or high-severity issues to Level-3 engineering when required
• Maintain accurate ticket updates and documentation in ServiceNow
• Support proactive monitoring and alert triage to help prevent customer outages
• Update internal knowledge base articles with fixes and troubleshooting steps

Benefits

• Career growth supported through certifications, lab access, and learning opportunities
• Stable, growing company with a strong engineering culture
• Global team, modern tools, and room to advance into Level-3 / Architecture roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees