Network Support Engineer (Level 3) Remote
About The Position
FusionTek is a Managed Service Provider established in 2007, with offices located in the greater Seattle area, Washington, DC, and Tampa, FL. Our innovative team is passionate about IT infrastructure management for small- to mid-sized businesses. As we continue to expand our services, we are eager to find a Tier 3 Support Engineer who embodies our core values: Teamwork: We achieve our goals collaboratively. Growth Mindset: We are focused on continuous improvement for our team members and our clients. Integrity: We operate with transparency and prioritize the needs of our clients. Ownership: We take responsibility for our work and ensure commitments are fulfilled. In this fully remote position, you will be the backbone of our advanced support team. You will delve into intricate networking environments, enhance infrastructure performance, and assist clients in overcoming critical IT challenges. If you have a strong passion for networking, routing, and switching, and excel in a fast-paced, dynamic MSP setting, we want you to join our team.
Requirements
- 3–5+ years of hands‑on networking + advanced IT support, ideally within a Managed Service Provider (MSP) environment.
- CompTIA Network+ (Required) and Cisco CCNA or equivalent (Preferred, or earned within 6 months of hire)
- Strong, practical experience with routing & switching, LAN/WAN, VLANs, VPNs, and firewall management. (e.g., Fortinet, SonicWall, Cisco, or Meraki)
- Demonstrated ability to recover client data during outages and manage high‑pressure DR scenarios.
- Deep knowledge of Windows Server, Active Directory, Office/Microsoft 365, and virtualization (VMware / Hyper‑V)
- Proven ability to work independently in a 100% remote environment
- Strong communication, time management, and proactive collaboration skills
- Ability to explain complex technical concepts to non‑technical users with clarity and empathy
- Exceptional written and verbal communication
Nice To Haves
- Candidates in Pacific or Central time zones are ideal (but not required)
- CompTIA Security+, Fortinet NSE4+, SonicWall SNSA
- Microsoft Azure Administrator (AZ‑104) or Microsoft 365 Administrator Expert (MS‑102)
- Experience with Datto Networking (APs, switches) is a major advantage.
- Hands‑on experience with Datto BCDR, Veeam, or Barracuda is a strong plus
- Working knowledge of Microsoft Azure and/or AWS
Responsibilities
- Act as the Ultimate Escalation Point: Serve as the senior technical resource for Level 1 and Level 2 help-desk technicians, resolving complex tickets efficiently and mentoring junior staff.
- Advanced Network Management: Troubleshoot, configure, and manage complex routing, switching, LAN, and WAN environments for a diverse portfolio of clients.
- Infrastructure Troubleshooting: Diagnose and resolve high-level system, server, and network outages, ensuring maximum up-time and minimal business disruption.
- Strategic Implementation: Assist in deploying, migrating, and upgrading client infrastructure, specifically focusing on networking hardware (firewalls, routers, switches) and cloud integrations.
- Documentation & Best Practices: Maintain impeccable documentation of client networks., configurations, and standard operating procedures (SOPs) to streamline future troubleshooting.
Benefits
- Competitive salary: $85k - $95k/year
- Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics. (That's potentially another $13,600 - $15,200 annually)
- 100% remote position across all 50 states — ditch the commute and work where you’re happiest!
- Comprehensive coverage: Medical, Dental, and Vision coverage
- 401(k) plan with 4% company matching and immediate vesting
- Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- Educational reimbursement for certification tests and access to company-supplied training resources. Receive a salary increase after successfully completing approved certifications
- Monthly cell phone stipend to support your connectivity needs
- Team culture: Fun events and opportunities to connect with colleagues
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
