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The Network Support Engineer II (NSE II) at F5 is responsible for providing remote technical assistance with F5 solutions to both internal and external customers and partners. This role involves handling multiple active cases, analyzing customer network environments, and resolving issues while maintaining high customer satisfaction. The position requires excellent judgment and communication skills, as well as the ability to work independently with minimal supervision. This is a hybrid role based in Washington State, requiring in-office work 30 days per quarter.