Network Supply Chain Specialist

Second Harvest Heartland•Brooklyn Park, MN

About The Position

The Network Program Integration Specialist supports the ongoing partnership between Second Harvest Heartland (SHH) and Loaves & Fishes (L&F) by strengthening food rescue operations, improving data accuracy, and integrating reporting, sourcing, and communication processes across the organization. This role ensures accurate tracking of pounds, supports operational decision-making, documents processes, and identifies gaps in the full food-stream lifecycle from sourcing to routing, collection, distribution, and reporting.

Requirements

A combination of education and experience generally attained through a bachelor’s degree in a related field(s) (hunger relief, customer service, social services, community engagement, public health).
2+ years successful program management and coordinator experience.
2+ years of food bank/food shelf experience or equivalent/related experience.
Experience in food rescue, nonprofit operations, logistics, or similar fields
Strong analytical abilities with experience in data reporting and process analysis
Excellent communication and coordination skills
Experience developing and documenting operational processes
Food safety certification or ability to be certified
Strong customer service skills
Good written and oral communication skills.
Ability to work with a wide variety of individuals.
Ability to set own priorities and work independently without constant supervision.
Ability to establish processes that help SHH and L&F better serve our donors and partners.
Advanced knowledge of PowerPoint, Word, Excel and Outlook.
Ability to effectively use current technology as a communication, team building, and customer service tool.

Responsibilities

Ensures timely and accurate collection, verification, and analysis of MealConnect and internal reporting data to support L&F donation tracking, and operational planning, including submitting monthly and quarterly reports.
Proactively identifies donation anomalies, trends, and data integrity issues; partners with cross functional teams to investigate root causes and implement corrective solutions.
Supports the creation and maintenance of donor, and site profiles to optimize pickups, align capacity with availability, and improve efficiency of decisions.
Serves as a primary point of contact between SHH teams, L&F staff, ensuring clear two-way communication on program requirements, operational changes, and reporting issues.
Facilitates crossdepartment problem solving by gathering insights from donors, L&F staff, and partner organizations, escalating concerns when necessary, and ensuring follow through.
Creates opportunities for collaborative learning through webinars, listening sessions, feedback surveys, and site visits.
Creates and maintains appropriate and forward-thinking L&F and donor partner communication.
Documents end-to-end operational processes to support shared understanding across teams and to onboard new internal or partner staff.
Conduct gap analyses to identify opportunities from sourcing and collection through distribution and reporting—and works with leadership to co‑design solutions.
Develop scalable systems, templates, and performance dashboards that enhance consistency, transparency, and long-term program sustainability.
Monitor key indicators (pounds, frequency, acceptance rate, operational issues) and identifies continuous improvement opportunities.
Collaborate closely with L&F operations leads, SHH sourcing teams, logistics staff, and partner drivers to maintain alignment between retail rescue volume, capacity, and operational workflow, rightsizing relationships where necessary
Supports SHH and L&F’s food rescue strategy by providing insight into donor trends, operational capacity, program risk, and potential growth areas.
Evaluates pilot initiatives, process changes, and data tools, producing recommendations for improvements and assisting with implementation.
Delivers program goals in collaboration with Sourcing and Demand Planning Director and Partner Operations Director.
Manages the integrity of collecting, compiling, and verifying MealConnect data for L&F donations.
Manages L&F and food service donor training and compliance with the fundamentals of safe food transport and temperature logging according to current Feeding America standards.