Supervisor, Network-Information Technology - District-FR

Health Care District of Palm Beach County•West Palm Beach, FL

20h•Onsite

About The Position

The Network Supervisor is responsible for overseeing the daily operations, performance, and reliability of the organization’s enterprise network infrastructure. This position supervises network staff and contractors while ensuring the secure, stable, and efficient operation of wired, wireless, WAN, SD-WAN, and datacenter networking environments. The role supports infrastructure modernization initiatives and ensures network services meet organizational requirements for clinical, operational, and administrative systems. The Network Supervisor collaborates with IT leadership, security teams, vendors, and project teams to maintain high availability, performance, and security of network services.

Requirements

Strong understanding of enterprise network architecture and design principles
Knowledge of network security best practices and segmentation strategies
Ability to manage multiple operational priorities in a fast-paced environment
Strong troubleshooting and analytical skills
Ability to communicate technical issues to non-technical stakeholders
Leadership skills with the ability to mentor and guide technical staff
Ability to work collaboratively across IT and business departments

Responsibilities

Oversee and manage enterprise telephony systems, including VoIP platforms, call routing, SIP trunking, and integration with collaboration tools
Ensure high availability, performance, and lifecycle management of voice infrastructure across all sites
Coordinate design, deployment, and optimization of unified communications (UC) platforms, ensuring alignment with organizational needs
Collaborate with vendors and service providers for telephony and conferencing services, including contract management and service-level enforcement
Plan and manage infrastructure-related projects, including network, telephony, and collaboration initiatives from initiation through completion
Develop project scopes, timelines, resource plans, and budgets; track progress and report status to leadership
Lead cross-functional coordination between IT teams, clinical/business units, and external partners for project delivery
Drive standardization and documentation of telephony, VTC, and network processes, including diagrams, runbooks, and operational procedures
Identify opportunities for modernization, cost optimization, and improved user experience across communication platforms
Ensure compliance with organizational, regulatory, and security requirements for voice and video communications systems
Supervise the daily operation of enterprise network infrastructure including LAN, WAN, wireless, datacenter networking, and remote connectivity.
Monitor network performance, availability, and capacity to ensure reliable service delivery.
Oversee troubleshooting of network incidents, outages, and performance issues.
Ensure timely resolution of service tickets and escalation of critical issues.
Maintain documentation of network configurations, diagrams, and procedures.
Support network upgrade initiatives, including routing, switching, wireless, and SD-WAN implementations.
Coordinate infrastructure projects with vendors and internal IT teams.
Assist in planning and executing network improvements to support clinical and business systems.
Participate in datacenter and redundancy planning efforts.
Work closely with the cybersecurity team to ensure network security controls are implemented and maintained.
Support firewall, segmentation, and access control strategies.
Assist in maintaining compliance with healthcare security and privacy requirements.
Participate in vulnerability remediation and incident response support as needed.
Supervise network engineers, analysts, and/or technical staff.
Assign and prioritize operational tasks and project work.
Provide technical guidance, mentoring, and performance feedback.
Assist in staff scheduling, on-call coordination, and workload balancing.
Participate in hiring, onboarding, and training activities.
Coordinate with network vendors, service providers, and support partners.
Oversee circuit performance and carrier escalations.
Assist in evaluating new networking technologies and solutions.
Support contract and maintenance tracking activities.
Ensure network operations follow established IT governance and change management processes.
Maintain operational standards, procedures, and configuration documentation.
Support audit requests and reporting related to network infrastructure.
Participate in disaster recovery planning and testing.