Network Specialist

University of Pennsylvania

1d•$26 - $38

About The Position

Information Systems & Computing (ISC) is the University of Pennsylvania’s central IT organization, providing the core network, data, voice, video, and enterprise application infrastructure and services upon which Penn’s numerous Schools and Centers build their unique tools and capabilities. ISC’s 300-plus employees work closely with the University’s IT organizations in order to create, deliver and support products and services that help Schools and Centers operate efficiently and effectively. We strive to be easy to work with, and to serve as a trusted advisor to Penn’s IT community, faculty, staff and students in support of an environment of discovery and progress. ISC’s focus on customer service and the high-quality, cost-effective, reliable implementation of modern IT solutions advances the mission of the University, as well as that of each individual School and Center. At Penn, technological freedom and departmental autonomy represent dearly held core values. ISC supports those ideas by providing foundational services and cogent counsel, empowering individuals and departments to employ their distinct strengths in support of their goals. Learn more about us by visiting https://www.isc.upenn.edu/about or www.linkedin.com/company/penn-information-systems-computing/. Join our team as a Network Specialist and play a key role in supporting and enhancing a dynamic enterprise network environment. In this hands-on position, you’ll complete service requests such as port activations, wireless installations, IP phone deployments, and switch installations while troubleshooting wired, wireless, and voice connectivity issues. You’ll collaborate on network upgrades and hardware lifecycle projects, gain exposure to enterprise-class infrastructure, and grow your technical expertise through ongoing training and professional development in a collaborative, customer-focused environment.

Requirements

Bachelor of Arts, Bachelor of Science, and 0 to 1 years of experience or equivalent combination of education and experience
Experience working with enterprise-grade networking equipment
Experience with fiber and copper-based networks, including testing and media certification
Foundational understanding of switching and routing concepts
Ability to read and interpret floor plans and network maps.
Experience installing and configuring networking equipment, applying testing methodologies, and troubleshooting Internet connectivity issues
Demonstrated experience providing hands-on customer support and interacting effectively with customers
Ability to work both independently and collaboratively within a team environment
Excellent verbal and written communication skills, including: The ability to explain and present technical issues and status updates to non-technical audiences. The ability to clearly document and communicate technical issues and resolutions to technical teams.
Proficiency with a variety of computer applications and systems
Flexibility to work occasional evenings and weekends in support of campus activities, events, or upgrades

Nice To Haves

Experience using IT ticketing software
Hands-on experience with Juniper EX and/or Cisco Catalyst switches
Relevant industry certifications (e.g., Network+, CCENT, CCNA, CWTS, JNCIA, JCNIS, ITIL Foundation)
1–2 years of experience working in a higher education environment
Experience with CMDB platforms, asset management systems, Nautobot, and/or Cisco Catalyst Center

Responsibilities

Provide hands-on maintenance and operational support for data, IP video, and IP telephony infrastructure
Perform port activations and deactivations, conduct wireless surveys and testing, and install IP phones
Deliver exceptional customer service through daily interaction with faculty, staff, and students across the University
Take ownership of assigned issues through resolution or timely escalation, ensuring effective and prompt problem management
Respond to emergency outages and service disruptions as needed
Support network upgrades and campus events, which may require early mornings, evenings, or occasional weekends
Configure and install network switches; assist with router and wireless access point installations and upgrades
Monitor network performance and perform troubleshooting using a variety of diagnostic tools
Maintain proficiency with key systems, including Helix, asset management platforms, Nautobot, and Cisco Catalyst Center, through ongoing training and professional development
Perform additional duties and responsibilities as assigned

Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.