Network Specialist

Mayo Clinic • Rochester, MN

71d

About The Position

Responsible for installation and problem solving related to infrastructure hardware or software. Under general supervision, configures, installs, monitors, diagnoses, and repairs enterprise telecom/data network equipment. Installs and upgrades equipment according to specifications and needs of the equipment user. Prioritizes calls based on established prioritization policies and practices. Responsible for internal escalation during outages or periods of degraded system performance. Interfaces with customers during outages where the loss of service may have a serious impact on their ability to do their job. Provides input to testing of new products. Provides input to telecom/network engineers on supportability of products. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. Demonstrates knowledge of basic telecom/network monitoring and management tools. Provides input to coworkers evaluations.

Requirements

• Bachelor's degree in a technical discipline or an Associate's degree with a minimum of 2 years professional technical work experience.
• A minimum of 4 years of professional technical experience required for individuals without a degree.
• Knowledge of telecom/network protocols and the 7-layer OSI model.
• Familiarity with software, hardware, and cabling systems.
• Ability to work with minimum direction and effectively in a team environment.
• Customer-focused with excellent communication and interpersonal skills.
• Good organizational and time management skills to handle workload and prioritize repairs.
• Solid analytical and troubleshooting skills.

Responsibilities

• Configure, install, monitor, diagnose, and repair enterprise telecom/data network equipment.
• Install and upgrade equipment according to specifications and user needs.
• Prioritize calls based on established policies and practices.
• Handle internal escalation during outages or degraded system performance.
• Interface with customers during outages to mitigate service impact.
• Provide input to testing of new products.
• Provide input to telecom/network engineers on product supportability.
• Participate in implementations and troubleshooting efforts under stressful conditions.
• Demonstrate knowledge of telecom/network monitoring and management tools.
• Provide input to coworkers' evaluations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Bachelor's degree