Network Services Technician - Audio Visual, Event Technology

Pinnacle Live•Miami Beach, FL

About The Position

Network Services Technician Company Overview Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences. Job Summary : The Network Services Technician is responsible for managing Pinnacle Live’s venue-based networking products and services, including network configuration and maintenance, and all networking-related customer service inquiries. While prioritizing networking responsibilities, the Network Services Technician will participate in all floor activities, including sets, strikes, and all other AV activities.

Requirements

High School Graduate or equivalent
One to Two (1-2) years’ exposure to audio-visual and/or hospitality industry preferred
General computer proficiency and willingness to learn new platforms
Excellent communication skills, both written and verbal, with individuals at all levels of the organization and assigned properties.
Strong technical aptitude
Strong understanding of layer 2 & 3 TCP/IP networking principles
Knowledge of layer 2 VLANs, including set-up and configuration
Demonstrated knowledge of virtual private networks (VPN)
Must have a working knowledge of a variety of computer software programs
Work requires continual attention to detail.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demand

Responsibilities

Lead communications with clients and stakeholders regarding networking experience while providing best-in-class customer service.
Communicate capabilities to clients in coordination with hotel sales.
Manage the installation, configuration, and testing of equipment attached to the network (temporary or permanent).
Assists with and/or approves network design and architects any requested temporary circuits or wireless networks according to client specifications.
Troubleshoot and assist the client with networking and AV equipment, including client laptops
Prioritize, organize, and execute networking activities while participating in AV activities, including sets, strikes, storeroom maintenance, general customer service, and inventory maintenance.
Participate in the maintenance of in-house networking systems.
Manages sales process for maximum capture of business and revenue.
Assists with technical client consultations, onsite visits, conference calls, etc.
Coordinate with Sales and Operations Management in configuring and setting client networking needs before group arrival.
Coordinate with Event Concierge and Sales Managers to ensure all on-site Networking additions and changes are appropriately documented.
Maintain accurate client event information within the Company’s business systems.
Drive inventory processes for all networking equipment inventory.
Review daily invoices with the client and obtain the client’s signature on invoice(s) as needed.
Ensure any lost, stolen, or damaged equipment is immediately reported to management.
Ensure all Company occupied areas are clean, organized, and up to Company standards.
Continually improve technical skills to include audio, video/data, staging, and computer operation and networking.
Comply with all Company policies and procedures
Other duties as assigned.