Network Services Engineer II

HNTB • Lee's Summit, MO

74d • Remote

About The Position

This person will provide senior level support for network systems delivery issues and participates in projects to transition to support. Performs complex troubleshooting and problem resolution including proactive investigation of current issues. Supports custom tools or integrations to meet business requirements. Works on assignments that are complex in nature. Coordinates installation maintenance upgrades and tuning of Network systems. Maintains enterprise systems standards and procedures. Independently prepares and maintains technical documentation to assist with ongoing operation maintenance and development of systems. Known as a SME for certain technology tools products and or processes. Maintains certifications as appropriate. Works with vendors as needed on technical requests. Provides guidance and training for and mentors junior staff. Demonstrates working knowledge and utilization of Process Improvement change management.

Requirements

• Bachelor's degree in Information Systems or a similar field OR comparable work experience required.
• CCNP certification preferred.
• Minimum 6 years of experience in a senior level Network Operations role.
• Proficient with Cisco Nexus product line and Data Center networking support.
• Proficient level of knowledge supporting Citrix NetScaler ADC.

Nice To Haves

• Aptitude to attain expert level knowledge to fully support the load-balancing appliance.

Responsibilities

• Provide senior level support for network systems delivery issues.
• Participate in projects to transition to support.
• Perform complex troubleshooting and problem resolution.
• Support custom tools or integrations to meet business requirements.
• Coordinate installation, maintenance, upgrades, and tuning of Network systems.
• Maintain enterprise systems standards and procedures.
• Prepare and maintain technical documentation for ongoing operation, maintenance, and development of systems.
• Act as a Subject Matter Expert (SME) for certain technology tools, products, and processes.
• Work with vendors on technical requests.
• Provide guidance and training for junior staff.
• Demonstrate knowledge and utilization of Process Improvement and change management.

Benefits

• Work from home options available.
• Diverse and inclusive workspace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree