Network Service Design Manager

NTT DATA•Baltimore, MD

5h•Hybrid

About The Position

Define Service Requirements Translate business, customer and technical requirements into clear network service specifications Create End to End Service Designs Develop high level and detailed designs that describe how the network service will work from end to end Document network capacity plans, routing, resilience and operational processes. Coordinate Across Technical Teams Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points. Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment Ensure Operational Readiness Define how the service will be supported (fault management monitoring, maintenance). Prepare support documentation for operations teams and ensure handover to NOC/SOC. Manage Service Impact of Project Changes Assess how design changes or network upgrades will affect existing services. Ensure continuity, resilience and minimal customer interruption. Cross‑Functional Leadership & Collaboration Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions. Blend technology and business strategy to develop compelling, outcome‑based solutions; articulate value in executive terms. Risk and Issues Management Identify risks to service design, delivery or stability. Develop migration plans (e.g. backup routes, redundancy, scheduling windows) Talent Development Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice. Core Technology Scope Backbone & Routing: MPLS L3VPN, VRF/VRF‑lite, BGP, OSPF/IS‑IS, QoS/CoS, multicast (as applicable), IPv6 addressing and dual-stack integration. SD‑WAN: Policy-based path selection, DIA/MPLS/broadband underlay diversity, controller design, segmentation, ZTP at scale, and app telemetry. Security: NGFW (FTD/FMC, Palo Alto, Fortinet), IPS, DDoS mitigation, site VPN, AAA, segmentation, NAC integration, secure management VRFs. Internet & Cloud Gateways: Redundant Internet egress, IX peering where applicable, cloud interconnects (Azure/AWS/GCP), NAT, DNS/DHCP/IPAM (Infobox or equivalents). Observability: Catalyst Center use-cases, ThousandEyes probes, NetFlow/IPFIX, syslog, SNMPv3, telemetry/streaming, Grafana dashboards, SLO/SLA instrumentation. Operations & Automation: Event correlation tooling, configuration automation (Ansible, Python), standardized templates, compliance checks, and CI/CD for network changes.

Requirements

10-15+ years in large-scale network engineering/architecture, with 7+ years leading multi-agency or enterprise programs.
Minimum of eight (8) years' experience leading/supervising an engineering team responsible for services similar in size and scope in IT infrastructure management.
Bachelor's Degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or other related discipline.
Hybrid/onsite presence in Maryland area to engage with agency stakeholders, governance bodies, and operations teams.
Proven leadership designing and governing MPLS/IP backbones, SD‑WAN, Internet gateways, and security architectures at statewide or enterprise scale.
Hands-on mastery of BGP, QoS, IPv6, VRF/VRF‑lite, IPSEC, and HA patterns; demonstrable vendor depth (Cisco, Fortinet, Juniper).
Extensive knowledge of network management, monitoring, and design solutions.
Experience integrating NOC/SOC, ITSM platforms, event correlation, and observability stacks; strong bias for automation and repeatability.
Executive-grade communication: able to articulate complex trade-offs, negotiate standards, and influence cross-functional leadership.
In-depth experience creating and managing infrastructure outsourcing solutions and cost models.
Experience performing complex technical analysis of software, hardware, and network systems.
Experience with managed network services and various network tools and hardware vendor products.
Availability to lead critical cutovers, incident response escalations, and executive reviews during high-importance events.
Ownership of design authority: you make final calls on architecture patterns, balancing risk, cost, schedule, and operability.
Network technical thought leadership and organizational agility.

Nice To Haves

A Master's degree or higher and project management certification is preferred.
CCIE (Routing & Switching/Enterprise/Service Provider) strongly preferred; CCNP/CCDA as applicable.
Security certifications (CISSP, GIAC) and ITIL Foundation; familiarity with COOP planning.
Prior experience with Maryland public-sector programs and Rule 60GG project governance highly preferred.
Experience with cloud network architecture (Azure/AWS/GCP), IX peering, and DDoS mitigation services.
Demonstrated success driving multi-vendor standards, cost models, and technical due diligence in RFP/RFI contexts.

Responsibilities

Define Service Requirements Translate business, customer and technical requirements into clear network service specifications
Create End to End Service Designs Develop high level and detailed designs that describe how the network service will work from end to end
Document network capacity plans, routing, resilience and operational processes.
Promote capabilities and offerings to internal groups, partners, and clients; present roadmaps, reference architectures, and proof points.
Work with Engineering, architecture, Network Operations (NOC), field engineers, and vendors to ensure alignment
Define how the service will be supported (fault management monitoring, maintenance).
Prepare support documentation for operations teams and ensure handover to NOC/SOC.
Assess how design changes or network upgrades will affect existing services.
Ensure continuity, resilience and minimal customer interruption.
Facilitate collaboration among sales, pre‑sales, delivery, operations, and security teams to ensure seamless design‑to‑run transitions.
Blend technology and business strategy to develop compelling, outcome‑based solutions; articulate value in executive terms.
Identify risks to service design, delivery or stability.
Develop migration plans (e.g. backup routes, redundancy, scheduling windows)
Coach and mentor solution architects and sales teams; develop technical career paths, training plans, and communities of practice.