As a Rackspace Network Security Engineer, you'll be a key element within our support infrastructure team and expected to provide a high level of technical support to our customers. You'll own complex customer issues and keep our customers updated through every step of the process. You'll be supporting many elements of the RackspaceCloud product portfolio. You'll create and maintain customer loyalty by providing a fanatical experience above and beyond customer expectations. Work Location: If located near a Rackspace office, you'll work a hybrid schedule… 2 days in the office and three days remote. If not located near an office, you may work 100% remotely.