The Network Security Analyst position will act as a first-level escalation point for concerns involving firewall access requests, network troubleshooting, and VPN issues. The analyst will be responsible for initial response to incidents involving client VPN and troubleshooting firewall issues. Design and implement approved firewall change requests in accordance with established guidelines. Perform operational checks of the firewalls to ensure optimal operation. Conduct periodic review of firewall policies to identify and remove any unused, duplicate, or expired objects and/or rules through change management. Troubleshoot network connectivity issues involving systems, applications, and services. Initiate the RMA of faulty firewall equipment. Work closely with the security engineering team to implement security enhancements and/or mitigate identified security gaps. Assist with firewall updates, and operating system upgrades. Assist with troubleshooting client VPN connectivity issues.