Network Provisioning Engineer

Segra•Charlotte, NC

1d•Hybrid

About The Position

Segra is searching for a qualified and experienced Network Provisioning Engineer to join us in a full-time capacity in either our Columbia, SC or Charlotte, NC office. Shift Details: Must be available to work Monday through Friday, 12:00 PM - 9:00 PM EST each week. This is a 2nd shift position only. Location Requirement: The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in the Columbia, SC or Charlotte, NC office, with flexibility to work remotely two (2) days each week. Role Overview: This position provides in-depth support for the SEGRA Networks, IP, and Ethernet Networks. The Network Provisioning Engineer will have knowledge of commonly used concepts, practices, and procedures within one of the functional areas of the organization, identified in the Skill Discipline Matrix provided below. About Segra: Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years. At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.

Requirements

Must have prior experience with E-Line and ELAN doing tasks such as provisioning, testing, and/or troubleshooting via CLI.
Minimum of 4 years of experience in networking engineering, or alternatively a minimum of 4 years of experience in layer 2 provisioning experience related to E-Line and ELAN.
Provisioning experience with Ciena equipment associated with SAOS 6, 8, 10.
Strong knowledge of Cisco equipment.

Nice To Haves

Must be able to demonstrate provisioning experience for Ring and Linear Services
College degree in Engineering or a related field and 3-5 years professional level experience; or 6+ years professional level related Engineering/Technical experience; or an equivalent combination of education and professional level related Engineering/Technical experience.
6+ years troubleshooting higher level Network Hardware and provisioning.
6+ years in network operations environment or related job.
Extensive understanding of either the Data or Transport disciplines in the Skill Matrix.
Excellent verbal, written communication skills.
Excellent customer service skills.
Proficiency with various computer applications and Microsoft Office applications to include, but not limited to Word and Excel.
Good analytical and problem solving skills.
Must have the ability to utilize a computer keyboard and monitor for extended periods of time.
Must be detail oriented with good organizational and time management skills.
Ability to multitask effectively.
Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction.
Must be able to prioritize and re-prioritize as needed, in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines.
Must be analytical and have proven problem-solving abilities.