Network Operations Technician JNY

CACI International • Cape Canaveral, FL

81d • $75,200 - $158,100

About The Position

Support critical Air Force network modernization initiatives across CONUS installations by resolving complex IT infrastructure issues and maintaining the integrity of newly deployed systems. As a Network Operations Technician, you'll work in a Network Operations Center (NOC) environment, providing technical triage, root cause analysis, and configuration support across routers, switches, servers, and security systems. You'll apply IAVA patches, support network refreshes, and ensure continuity of operations by maintaining detailed configuration records and performing performance monitoring across enterprise environments.

Requirements

• Degree: Technical BA/BS
• Experience: 5 years w/Bachelors degree
• Commensurate: High School diploma or Associate degree with a minimum 7 years performing as a Network Operations Technician supporting large, complex networks in a Network Operations Center environment
• Willing to travel. Not all work locations share this requirement.

Nice To Haves

• Experience supporting DoD projects, specifically network modernization projects
• General user capabilities of Microsoft software applications required primarily Project, Excel, PowerPoint & Word and Microsoft Teams or SharePoint
• Preferred: ITIL v3 or ITSM experience; CCNA; Juniper
• Certifications: DoD 8570 IAT III Baseline Certification (Security + or CCNA-SEC)
• Clearance: Secret Eligible

Responsibilities

• Multi-disciplined network engineer with experience observing legacy network behavior and comparing against baseline performance.
• Creates and responds to incident tickets and performs network triage per SOPs and knowledge articles.
• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
• Analyzes, troubleshoots, and resolves issues with IT infrastructure, including user systems, servers, storage, and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Applies security patches and operating system upgrades to ensure the security and integrity of the technical environment.
• Supports new infrastructure projects.
• Maintains all configuration documentation for assigned infrastructure.
• Performs system patching and IAVA patches to network routers and switches.
• Performs Cisco or equivalent and software upgrades.
• Develops and updates configuration templates for switch and router installs.
• Applies configuration templates for initial switch and router installs.
• Troubleshoots systems document failures and accessibility problems within the network to our services.
• Monitors network performance against current outages.
• Develops and leverages network TTPs and SOPs to close tickets.
• Provides training as required on network operations TTPs and SOPs.
• Supports engineering designs data calls.
• Supports new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
• Works independently with some supervision.
• Performs Network ticket resolution.
• Uses administrative access to the network to stage new switches, routers.
• Uses administrative access to network components to research errors, incidents, problems, and to perform incident analysis and identify potential problems.
• Routes Service Requests to the appropriate organization required for incident resolution.
• Performs root cause analyses.

Benefits

• Healthcare
• Wellness programs
• Financial benefits
• Retirement benefits
• Family support
• Continuing education
• Time off benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees