Network Operations Technician I

OneWeb TechnologiesHouston, TX
121d

About The Position

Join Our Team as a Network Operations Technician at EACOWT! Are you ready to make an impact in the fast-paced world of global satellite and IP services? OneWeb Technologies dba EACOWT is looking for a Network Operations Technician to provide Tier 1 support for a cutting-edge, multi-platform network. Based onsite at Ellington Field, Joint Reserve Military Base in Houston, Texas, this role plays a key part in delivering seamless network operations for our diverse, worldwide clientele. You’ll tackle everything from satellite performance monitoring to troubleshooting customer issues and coordinating system upgrades. As a member of our team, you’ll be essential in keeping services running smoothly across satellite, terrestrial, and Wi-Fi infrastructures. This position is ON-SITE, requires US Citizenship, as well as a willingness to work flexible shifts, including nights, weekends, and holidays. If you're ready for a challenging, hands-on opportunity, we want to hear from you!

Requirements

  • Current A+, Net+, SEC+ desired.
  • Understanding of IP and RF troubleshooting procedures.
  • Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN, LAN and LTE technologies is preferred.

Nice To Haves

  • Excellent English verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Must be self-motivated, dynamic, creative team player.
  • Strong analytical and problem-solving skills.
  • Ability to prioritize tasks and to seek assistance when appropriate.
  • Ability to act with integrity, professionalism, and confidentiality.
  • Ability to work independently and collaboratively in a team environment.

Responsibilities

  • Resolve customer issues related to end-user terminals, support complex system installations and startup at customer sites.
  • Coordinate resources to resolve complex network and provisioning issues impacting external and internal customers.
  • Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
  • Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
  • Troubleshoot and resolve end-user hardware and software issues in a timely and accurate manner; providing end user training as required.
  • Perform basic IP Networking tasks, including installation, and troubleshooting of layer 2 and 3 devices.
  • Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
  • Perform limited integration and initial configuration of new user terminals and products prior to shipment.
  • Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
  • Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.
  • Minimal travel is projected for this position for on-site maintenance – less than 5% domestic.

Benefits

  • Health, Dental, and Vision Insurance (covered at 85% across all plans and tiers!)
  • H.S.A. with employer contributions up to $160 per month for employee only coverage and $320 per month for Family coverage
  • 401k with company match up to 4%
  • 100% company paid Short-term Disability, Long-term Disability, and Life Insurance
  • 16 days of PTO annually
  • Variable annual bonuses and more!
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