Network Operations Technician I

OneWeb Technologies • Houston, TX

121d

About The Position

Join Our Team as a Network Operations Technician at EACOWT! Are you ready to make an impact in the fast-paced world of global satellite and IP services? OneWeb Technologies dba EACOWT is looking for a Network Operations Technician to provide Tier 1 support for a cutting-edge, multi-platform network. Based onsite at Ellington Field, Joint Reserve Military Base in Houston, Texas, this role plays a key part in delivering seamless network operations for our diverse, worldwide clientele. You’ll tackle everything from satellite performance monitoring to troubleshooting customer issues and coordinating system upgrades. As a member of our team, you’ll be essential in keeping services running smoothly across satellite, terrestrial, and Wi-Fi infrastructures. This position is ON-SITE, requires US Citizenship, as well as a willingness to work flexible shifts, including nights, weekends, and holidays. If you're ready for a challenging, hands-on opportunity, we want to hear from you!

Requirements

• Current A+, Net+, SEC+ desired.
• Understanding of IP and RF troubleshooting procedures.
• Solid background of Cisco IOS and networking (TCP/IP, IPSEC, Routing and Firewalls), WAN, LAN and LTE technologies is preferred.

Nice To Haves

• Excellent English verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Must be self-motivated, dynamic, creative team player.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to seek assistance when appropriate.
• Ability to act with integrity, professionalism, and confidentiality.
• Ability to work independently and collaboratively in a team environment.

Responsibilities

• Resolve customer issues related to end-user terminals, support complex system installations and startup at customer sites.
• Coordinate resources to resolve complex network and provisioning issues impacting external and internal customers.
• Monitor satellite transponder configurations and performance, in real-time, and report conditions and irregularities to the team lead.
• Open and track trouble tickets to resolve network and/or remote terminal issues maintaining timely and accurate records.
• Troubleshoot and resolve end-user hardware and software issues in a timely and accurate manner; providing end user training as required.
• Perform basic IP Networking tasks, including installation, and troubleshooting of layer 2 and 3 devices.
• Coordinate staging, migrations, and upgrades of the system. Maintain awareness of service changes with vendors and other stakeholders.
• Perform limited integration and initial configuration of new user terminals and products prior to shipment.
• Identify performance issues and recommend/implement corrections. Identify alarm correlations and appropriate response actions.
• Ability and willingness to work in a scheduled 24x7 environment including nights, weekends, and holidays.
• Minimal travel is projected for this position for on-site maintenance – less than 5% domestic.

Benefits

• Health, Dental, and Vision Insurance (covered at 85% across all plans and tiers!)
• H.S.A. with employer contributions up to $160 per month for employee only coverage and $320 per month for Family coverage
• 401k with company match up to 4%
• 100% company paid Short-term Disability, Long-term Disability, and Life Insurance
• 16 days of PTO annually
• Variable annual bonuses and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed