Network Operations Support

BNY • Lake Mary, FL

3d

About The Position

Network Operations Support At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Network Operations Support to join our Production Services Technology Services team. This role is in Lake Mary FL / Pittsburgh PA In this role, you'll make an impact in the following ways: Play an essential role in providing support for the remediation of alerts and incidents across the bank. Identifying and remediating network-related issues experienced by our stakeholders. Responsibilities include alert response, incident management, change management, and recovery of service across multiple product lines Responsible for overseeing and responding to incidents and alerts across the network infrastructure, which include routing/switching, load-balancing, firewall, proxy, and other technologies across the global estate Performing advanced troubleshooting across various network technologies, including physical checks and remediations at local office Engage with vendors/carriers in relation to outages, hardware replacement coordination, software troubleshooting, and change coordination

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Typically 6-10 years of experience.
• CCNA strongly preferred, or 2 years of technical training/associates degree in routing and switching technologies
• Previous experience in various networking technologies which include routing/switching, load-balancing, firewalls, proxy
• Functional understanding of the ITIL model

Nice To Haves

• Professional certifications in relevant technologies or infrastructure management are preferred.

Responsibilities

• alert response
• incident management
• change management
• recovery of service across multiple product lines
• overseeing and responding to incidents and alerts across the network infrastructure
• Performing advanced troubleshooting across various network technologies, including physical checks and remediations at local office
• Engage with vendors/carriers in relation to outages, hardware replacement coordination, software troubleshooting, and change coordination

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees