Network Operations Specialist

Cape • Washington, DC

123d

About The Position

We are seeking a Network Operations Specialist to lead the rollout of new networks worldwide and ensure they operate at the highest standard once live. In this role, you’ll be at the center of our mission—helping the U.S. and its allies strengthen national security through resilient, cutting-edge telecom infrastructure. You’re not only skilled in network operations, you’re driven to make an impact. You want to join a fast-growing company where your work shapes the geopolitical landscape, in a world where telecom is an essential element of modern warfighting. As the quarterback of the team, you know what needs to get done, can rally the right resources, and are equally ready to step in hands-on when required. You serve as the bridge between customers and delivery teams, ensuring networks are deployed on time, at quality, and to the highest user experience standards. You combine technical depth with operational leadership: able to dive into troubleshooting details, while also guiding teams through milestones, test cases, and process steps. Simply put, you are the glue that turns plans into successful, secure, and reliable network.

Requirements

• 3+ years of experience in cellular core network deployments.
• Ability to analyze cellular system trace data and pcaps, quickly identifying where issues should be routed.
• Proven success operating as a flexible team player in a fast-paced, cross-functional environment while driving complex initiatives to completion.
• Experience drafting MOPs and executing maintenance windows.
• Strong project management skills, including building and managing detailed project plans.
• Hands-on experience troubleshooting and resolving network outages.
• Ability to review and interpret technical telco documentation with fluency in industry acronyms and terminology.
• Familiarity with Agile practices and task management tools like Jira (preferred).
• Experience working closely with telco infrastructure vendors (preferred).

Responsibilities

• Track and manage every detail of network rollouts: define project plans, coordinate resources, and escalate when things go off track.
• Develop and execute test cases for new functionality launches.
• Configure devices and create repeatable runbooks to ensure smooth deployments.
• Gather customer feedback, create and manage trouble tickets, escalate issues as needed, and dive into traces/logs to identify root causes—while keeping documentation and resolution plans up to date.
• Define and document processes to ensure smooth operations, especially during launches and testing.
• Lead launch operations planning and execution, including methods of procedure (MOPs), rollback strategies, maintenance windows, and delivery approvals.
• Build and maintain critical systems and 3rd-party tools that automate network operations.
• Deliver anonymized dashboards for partner MNOs, ensuring they have visibility into usage on their networks.

Benefits

• Top-tier health care
• 401(k) matching
• Generous vacation policy

What This Job Offers

• Career Level: Mid Level
• Number of Employees: 101-250 employees