Network Operations Specialist II

Rivian • Plymouth, CA

243d • $26 - $30

About The Position

Rivian's Network Operation Center is responsible for remotely maintaining Rivian's charging network. We are hiring for a Network Operations Control Specialist who will work alongside NOC Engineers to help support the NOC's day-to-day remote monitoring, case creation, and work order management responsibilities.

Requirements

• High School Diploma or GED obtained
• 1-2 years of experience in a related field (e.g., IT, Network Operations, etc.)
• Basic understanding of electricity and charging
• Experience using case/work order management tools (e.g., Salesforce, ZenDesk, ServiceNow, etc.)
• Excellent written and oral communication skills
• Team player mentality, with a willingness to assist and team others on the team
• Required to communicate using telephone, email, and other digital means of communication
• Ability to view, read, and interpret documents including operating and maintenance instructions, safety guidelines, etc.
• Ability to travel 5% in the U.S.
• Ability to sit or stand for 8-10 hours per day
• Commitment to work a schedule of Sunday through Wednesday from 10am to 8:30pm PST

Responsibilities

• Support network operations of Rivian's charging deployments
• Proactively monitor all charging assets for any issues; offline, faults, irregular sessions
• Provide excellent customer service by rapidly responding to incoming calls and emails for B2B client and service partners
• Assist in deploying production-ready firmware to AC and DC assets
• Use keen attention to detail to document issues in case management platform
• Perform additional responsibilities as assigned, including rotating weekend on-call coverage
• Co-worker facing duties to interact and collaborate with team members in a work setting

Benefits

• Robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26
• Coverage is effective on the first day of employment, and Rivian covers most of the premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED