Network Operations Specialist (Hybrid)

Clinical Reference Laboratory-posted 3 months ago
$60,000 - $140,000/Yr
Full-time • Entry Level
Hybrid • Lenexa, KS
501-1,000 employees
Ambulatory Health Care Services
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Serves as a dedicated resource within the IT Operations team focused on supporting and resolving network-related service requests and incidents. Responsible for troubleshooting connectivity, access control, and hardware issues across the environment.

  • Respond to and resolve network-related tickets submitted by internal departments.
  • Troubleshoot and escalate issues related to LAN/WAN, wireless, DNS/DHCP, and user connectivity.
  • Serve as the primary point of contact for F5 load balancer support and minor configuration updates.
  • Assist with Cisco ISE configurations and policy troubleshooting.
  • Coordinate with Network Engineers to ensure consistency in firewall policies and routing decisions.
  • Participate in the on-call rotation for network services, supporting firewall, F5, and switching hardware as needed.
  • Document common resolutions, network issues, and configuration changes.
  • Assist with onboarding/offboarding of devices and users, including VLAN assignments and access control.
  • Support patching, firmware upgrades, and basic maintenance activities.
  • Maintain and protect the confidentiality of all CRL, CRL subsidiaries, legal entities and client information.
  • Comply with all applicable federal, state, and local safety and health regulations that would apply to this job.
  • Other duties as assigned.
  • BA/BS degree in Computer Science or related field or equivalent work experience.
  • 3 years of experience in a hands-on IT operations or network support role.
  • Experience with F5 BIG-IP (LTM; APM/ASM a plus).
  • Experience supporting or configuring switches, firewalls, or access points.
  • Certifications such as CompTIA Network+, Cisco CCNA, or F5 CTS preferred.
  • Medical, Dental, Vision
  • Life/AD&D
  • Supplemental Life/AD&D
  • Section 125 FSA Plan
  • 401(k)
  • Short and Long-Term Disability
  • Paid Time Off
  • Holidays
  • Tuition Reimbursement
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