Network Operations Manager

Fiserv • Omaha, NE

211d

About The Position

As a Network Operations Manager, you will be responsible for managing a global team of networking professionals whose primary responsibilities include proactive monitoring, incident response and troubleshooting, and break/fix engineering for a large-scale global network and security infrastructure. You will be responsible for daily operational management of global client facing team whose primary focus is service restoration and client service.

Requirements

• 8+ years of experience in a people manager role in a large, enterprise level environment
• 8+ years building and leading an operations team
• 3+ years of experience or knowledge of the ITIL model including incident management, change management, and problem management
• 3+ years of experience with Cisco technologies
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Nice To Haves

• Experience with Visio and network diagramming
• Prior knowledge and experience with load balancing and configuration of Cisco switches and routers
• Proficient in troubleshooting with packet capture tools and network protocol analysis
• Thorough understanding of the OSI Model

Responsibilities

• Lead and manage a Network Operations team to ensure efficient and effective network performance and uptime
• Oversee proactive network monitoring and incident response, ensuring timely resolution of issues
• Lead and drive severity 1, 2 and 3 incident calls, participating in root cause analysis and problem resolution and provides effective communication to NWOPS director and senior leadership
• Implement and enforce network security measures to protect sensitive data
• Develop and maintain documentation and standard operating procedures for network operations
• Coordinate with other departments to resolve complex network issues and improve network service and provide technical guidance and serve as an escalation point for the Network Operations team
• Conduct goal setting and performance reviews and provide training and development opportunities for team members including one on ones with associates
• Identify and drive workload reduction items as well as automation opportunities

Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree