Network Operations Lead

T-Rex Solutions • Ashburn, VA

106d • $120,000 - $185,000

About The Position

T-Rex Solutions is seeking a results-driven Network Operations Lead to manage our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA.

Requirements

• Bachelor’s degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications.
• A minimum of ten (10) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
• Relevant certifications such as ITIL v3, CCNA, CCNP, CCIE.
• Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers).
• Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications.
• Showcase leadership abilities by managing projects and teams.
• US citizenship required.
• Ability to obtain and maintain a CBP public trust clearance.

Nice To Haves

• Experience directly supporting DHS, CBP or ICE Network Operations.
• Active CBP clearance, or DOD Secret clearance or higher.

Responsibilities

• Provide technical guidance for directing and monitoring information systems operations.
• Plan, organize, and direct the Network Operations Team to ensure the stable operation of CBP’s network infrastructure.
• Responsible for maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, network security, telecommunications systems and service desk.
• Responsible for managing and setting priorities for the monitoring and maintenance of network systems, including LANs, WANs, Internet, intranet, and wireless.
• Provide support to CBP end users, operations personnel, and strategic program management.
• Ensure effective monitoring and response to hardware, software, and network problems.
• Coordinates and manages the routine testing and analysis of all elements of the network facilities.
• Schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

Benefits

• PTO available to use immediately upon joining (prorated based on start date).
• Paid parental leave.
• Individual and family health, vision, and dental benefits.
• Annual budget for training, professional development and tuition reimbursement.
• 401(k) plan with company match fully vested after 60 days of employment.
• Performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees