As a Regional Network Operations Lead Engineer, you will act as a Hands-on Lead engineer for a regional Network Operations (NOC) Team ensuring incidents are remediated and reported in a timely manner. Utilize technical knowledge to drive NOC performance and ensure timely acknowledgement and remediation of all incidents/alerts. Lead team transformation from traditional infrastructure management to Cloud infrastructure management. Develop performance metrics for the global NOC. Continuous MTTR reduction by tracking ticket/alert/request progress and by identifying and removing process inefficiencies through a data driven approach. Produce a framework for performance monitoring and metrics and reporting of KPI’s and associated trends on a repeatable process. Drive ownership and accountability throughout the NOC function. Collaborate with global peers to optimize and automate processes to improve operational efficiencies. Utilize industry experience to improve infrastructure reliability and monitoring capabilities for the function. Provide people and human capital management including staff mentoring and career development. Manage NOC shift rotation to ensure 24x7x365 coverage and be point of escalation for the team. Encourage an environment built on trust, open communication, creative thinking and cohesive teamwork.