As a Regional Network Operations Lead Engineer, you will act as a Hands-on Lead engineer for a regional Network Operations (NOC) Team ensuring incidents are remediated and reported in a timely manner. You will utilize technical knowledge to drive NOC performance and ensure timely acknowledgement and remediation of all incidents/alerts. Your role will involve leading team transformation from traditional infrastructure management to Cloud infrastructure management, developing performance metrics for the global NOC, and continuously reducing MTTR by tracking ticket/alert/request progress and identifying and removing process inefficiencies through a data-driven approach. You will produce a framework for performance monitoring and metrics and reporting of KPI's and associated trends on a repeatable process, drive ownership and accountability throughout the NOC function, and collaborate with global peers to optimize and automate processes to improve operational efficiencies. Additionally, you will provide people and human capital management including staff mentoring and career development, manage NOC shift rotation to ensure 24x7x365 coverage, and be the point of escalation for the team. Encouraging an environment built on trust, open communication, creative thinking, and cohesive teamwork is also a key aspect of this role.