Network Operations Center Tier 1 Shift Lead

T-Rex Solutions • Ashburn, VA

103d • $110,000 - $150,000

About The Position

T-Rex Solutions is seeking a results-driven Network Operations Center Tier 1 Shift Lead to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP’s NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP’s nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA.

Requirements

• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• A minimum of five (5) years’ relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• US citizenship required.
• Ability to obtain and maintain a CBP public trust clearance.

Nice To Haves

• Experience directly supporting DHS, CBP or ICE Network Operations.
• Active CBP clearance, or DOD Secret clearance or higher.

Responsibilities

• Overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts.
• Ensuring efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
• Maintaining network stability and delivering exceptional support to customers in a 24/7 environment.

Benefits

• PTO available to use immediately upon joining (prorated based on start date).
• Paid parental leave.
• Individual and family health, vision, and dental benefits.
• Annual budget for training, professional development and tuition reimbursement.
• 401(k) plan with company match fully vested after 60 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees