Network Operations Center Tier 1 Shift Lead

MicroTechnologies • Orlando, FL

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About The Position

MicroTech is currently seeking a Network Operations Center Tier 1 Shift Lead to support the Customs and Border Protection (CBP) in Orlando, FL. This position is contingent upon award, one that will offer you the opportunity to be part of a cohesive and dynamic team providing mission critical support. The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts. This role ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency. Operating in a 24/7 environment, the Shift Lead plays a critical role in maintaining network stability and delivering exceptional support to customers. This position requires strong technical knowledge, problem-solving skills, and communication abilities to ensure efficient network operations and high-quality support. MicroTech is an award-winning Service-Disabled Veteran-Owned Small Business (SDVOSB) and experienced provider of information technology and communications. MicroTech offers a wide range of professional services focused on providing cutting-edge solutions with the customer at the forefront of every decision we make. Solving complex business challenges is our passion — we provide effective, practical solutions that can increase productivity, and decrease costs. MicroTech has developed a well-earned reputation for best-in-class services and solutions using a repeatedly proven ISO 9001:2015 Quality Management System (QMS), ISO 20000 IT service management certification, and ITIL® management qualified business processes. We offer great pay, amazing benefits, and our company culture is strong. MicroTech is devoted to people development and providing high achievers opportunities to grow professionally. As an employee, you are surrounded by intelligent, driven colleagues and have the benefit of a culture that is focused on bringing out the best in everyone.

Requirements

• Relevant certifications such as ITIL v3, CompTIA, CCNA
• A minimum of five (5) years’ relevant experience in Tier 1 support operations
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands-on experience with network monitoring tools and ticketing systems.
• Excellent problem-solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Responsibilities

• overseeing a team of Tier 1 Network Operations Center (NOC) technicians during assigned shifts
• ensures efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments
• providing technical guidance
• escalating complex issues to higher-tier support
• maintaining operational efficiency
• maintaining network stability
• delivering exceptional support to customers

Benefits

• Insurance (medical, dental vision)
• Paid Leave (15 days per year for those with less than three years of service, 20 days off for those with more than three years of service)
• 401k Plan with Employer Matching Contribution
• 11 Company-Paid Holidays
• Tuition Assistance
• Voluntary Benefit Programs
• Corporate Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees