Network Operations Center Technician I (Entry Level)

Chameleon Integrated Services•Lackland AFB, TX

About The Position

We are a growing information technology company that offers its employees a culture of success, diversity in the workplace and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure. We are seeking forward thinking candidates that have strong experience in operational support and can help take to the next level in a pro-active stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within. Chameleon Integrated Services is currently looking for a Network Operations Center Technician I support one of our federal clients at Peterson AFB. This position requires a Top-secret security clearance. Overview: In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems. Monitors and maintains the company's network systems. Troubleshoots network systems when necessary and makes improvements to the network.

Requirements

Requires a bachelor's degree or its equivalent, and 0 - 2 years of related experience
IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher.
Top-Secret security clearance

Nice To Haves

ITIL v4 Foundation
CCNA Security

Responsibilities

Monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages.
Identify, document and report outages or degradations of 16 AF operated systems
Communicate directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and provide direct support to cyber operations across the AFIN
Utilize AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
Perform routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
De-conflict ASIs with identified system degradations/outages- Recording routine checks in Master Station Log
Collect, document, and report actionable intelligence for initial event and incident response
Perform routine queries of incident management database to identify end-user AFIN issues