Network Operations Center Technician I – Monitoring
About The Position
In support of Network/Cyberspace Operations mission, directly supporting Air Force Information Networks (AFIN) Mission Assurance Center (AMAC), Monitor networks and systems. Monitors and maintains the company's network systems. Troubleshoots network systems when necessary and makes improvements to the network. Key Tasks & Responsibilities: Monitoring and Sensor Operations: The contractor shall monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems to include 16 AF operated systems and reported AFIN end-user degradations and outages. This task includes: Identifying, documenting and reporting outages or degradations of 16 AF operated systems Communicating directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN Utilizing AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS)) Performing routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.) De-conflicting ASIs with identified system degradations/outages- Recording routine checks in Master Station Log Collecting, documenting, and reporting actionable intelligence for initial event and incident response Performing routine queries of incident management database to identify end-user AFIN issues
Requirements
- Requires an associate degree or equivalent, and 0 - 2 years of related experience
- IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher
- Active TOP Secret Security Clearance
- People to work on Day, Swing, and Mid shift are needed
- Rotating shift may be required
Nice To Haves
- ITIL v4 Foundation
Responsibilities
- Monitor networks and systems
- Maintain company's network systems
- Troubleshoot network systems
- Make improvements to the network
- Monitor, identify, analyze, document, and report on events and incidents occurring on AFIN systems
- Identify, document and report outages or degradations of 16 AF operated systems
- Communicate directly with 26 NOS, 83 NOS, 561 NOS, 691 COS, 690 COS, MCCCs, 616 Operations Center (OC), and AMAC Crew representatives on network outages and concerns and providing direct support to cyber operations across the AFIN
- Utilize AFIN monitoring tools (currently, SolarWinds, Net Cool, Remedy, and Mission Assurance Decision Support System (MADSS))
- Perform routine hardware/software checks for 16 AF operated equipment including: routers, switches, firewalls, web proxies, and servers (Domain Controllers, Exchange, Certificate Authorities, etc.)
- De-conflicting ASIs with identified system degradations/outages- Recording routine checks in Master Station Log
- Collecting, documenting, and reporting actionable intelligence for initial event and incident response
- Performing routine queries of incident management database to identify end-user AFIN issues
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
