Network Operations Center (NOC) Manager
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About The Position
The Network Operations Center (NOC) Manager serves as the primary leader of service delivery for IT Managed Services at Van Ausdall & Farrar. This position is responsible for overseeing a dynamic and evolving team of Technicians, including Level 1 and Level 2 Engineers, including Full-Time Equivalent (FTE) resources stationed at customer sites. As the NOC Manager, you will ensure service excellence by maintaining Service Level Agreement (SLA) benchmarks and allocating resources efficiently to meet support demands. You will also drive the training, professional development, and performance management of NOC staff. This role is a key member in driving continuous process improvement initiatives across the division.
