Network Operations Center (NOC) Manager

NTT America-posted about 1 month ago
Full-time • Manager
Rancho Cordova, CA
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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NTT DATA seeks a highly experienced Network Operations Center (NOC) Manager to lead a 24x7x365 operations center supporting mission-critical public sector networks. This role requires strong expertise in networking and fiber technologies, combined with program management skills to oversee complex IT initiatives, ensure operational excellence, and drive strategic improvements.

  • Manage NOC operations, ensuring continuous monitoring and support for network and server environments.
  • Lead and mentor NOC staff, fostering technical excellence and accountability.
  • Oversee configuration, monitoring, and maintenance of 500+ network devices (routers, switches, firewalls, fiber connectivity).
  • Manage virtual server environments for high availability and performance.
  • Develop operational processes, escalation procedures, and incident response plans aligned with ITIL best practices.
  • Coordinate cross-functional teams and vendors for network upgrades, fiber deployments, and infrastructure projects.
  • Provide program-level oversight for IT networking and fiber initiatives, including budgeting, scheduling, and risk management.
  • Prepare executive-level reports, KPIs, and recommendations for continuous improvement.
  • Travel to the client site in Sacramento, CA may be required on an as-requested basis
  • Minimum 5 years as an IT Operations Center Manager in an organization of similar size and complexity to MMBN.
  • Minimum 5 years operating a 24x7x365 Network Operations Center (NOC).
  • Minimum 5 years monitoring and managing configuration of 500+ network devices, with string technical expertise in networking and fiber technologies.
  • Minimum 5 years monitoring and managing a virtual server environment.
  • High School Diploma or GED (Bachelor's degree preferred).
  • Current ITIL Foundation certification and one Intermediate-level ITIL certification.
  • Program Management Expertise:
  • Proven ability to manage large-scale IT networking and fiber programs, including planning, execution, and stakeholder communication.
  • Experience with budgeting, resource allocation, and vendor management for fiber and network infrastructure projects.
  • Technical Skills:
  • Advanced knowledge of fiber optic technologies, network architecture, and high-speed connectivity solutions.
  • Familiarity with SD-WAN, MPLS, and enterprise-grade routing and switching platforms.
  • Proficiency with network monitoring tools (SolarWinds, Nagios, etc.) and automation frameworks.
  • Certifications (Preferred):
  • PMP (Project Management Professional) or PgMP (Program Management Professional).
  • Cisco Certifications (CCNP, CCIE) for advanced networking expertise.
  • CompTIA Network+, Security+, or CySA+ for foundational and security knowledge.
  • Fiber Optic Technician Certification (CFOT or equivalent).
  • AWS Certified Solutions Architect or Azure Network Engineer Associate for cloud networking.
  • Certified Information Systems Security Professional (CISSP) for security leadership.
  • Additional Skills (Plus):
  • Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) for network environments.
  • Knowledge of network automation and orchestration tools (e.g., Ansible, Python scripting).
  • Familiarity with Zero Trust Architecture and advanced cybersecurity frameworks.
  • Strong vendor and contract negotiation skills for fiber and networking services.
  • Ability to manage multi-site network deployments and large-scale fiber rollouts.
  • medical
  • dental
  • vision insurance
  • flexible spending or health savings account
  • life and AD&D insurance
  • short- and long-term disability coverage
  • paid time off
  • employee assistance
  • participation in a 401k program with company match
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