Network Operations Center (NOC) Manager

General Dynamics-posted 7 months ago

$125,800 - $170,200/Yr

Full-time • Senior

Remote • Herndon, VA

Transportation Equipment Manufacturing

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As a Network Operations Center (NOC) Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on the NOC Manager joining our team to provide program management and 24x7x365 primary and secondary NOC staffing including engineering support, problem identification, troubleshooting, and maintenance for CBP (Customs and Border Protection) Local Area Network (LAN), Metropolitan Area Network (MAN), and Wide Area Network (WAN).

Oversees all aspects of the successful delivery of task order requirements throughout the period of performance, ensuring a high-quality customer experience for U.S. Customs and Border Protection (CBP)
Serves as the Contractor's Point of Contact (POC) for the Contracting Officer's Representative (COR)
Organizes, directs, and manages contract operation support functions, involving multiple complex and inter-related project tasks
Manages teams of contract support personnel at multiple locations
Maintains and manages the client interface at the senior levels of the client organization
Meets with customer and Contractor personnel to develop and review task plans and deliverable items
Ensures meeting program task schedules and costs, and manages quality
Establishes and maintains technical and financial reports to show progress of projects to management and customers, organizes and delegates responsibilities to subordinates and oversees the successful completion of all assigned tasks

Bachelor's degree in related technical fields such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications OR five (5) years of relevant technical experience with a bachelor's degree in a non-technical field
In lieu of a bachelor's degree, eight (8) years of relevant technical experience
Minimum of Fifteen (15) years' experience in organizing, directing, and managing contract operation support functions and multiple complex and inter-related projects for a large, complex Federal agency
Project Management Professional (PMP) and ITIL v3 Foundation certifications
US Citizenship Required

Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan with company match
Full flex work weeks where possible
Paid time off plans including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

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