Network Operations Center (NOC) Engineer (Tier 2)

CACI International • Springfield, VA

301d • $68,400 - $143,700

About The Position

Team CACI is seeking a Network Operations Center Engineer to support a diverse network infrastructure, including CAN, LAN, C&T, CORE, and WAN network. The role involves implementing, troubleshooting, and maintaining IT networks, encompassing daily operations, monitoring, and problem resolution for all network architecture and devices. The successful candidate will be directly responsible for supporting the Communications Mission Director and program’s NOC leadership in maintaining the network.

Requirements

• TS/SCI with CI Poly required.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of related work experience.
• Strong knowledge of networking protocols (TCP/IP, OSPF, BGP, etc.).
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Experience with Cisco networking equipment and configurations.
• Understanding of network security principles and best practices.
• Excellent problem-solving and analytical skills.
• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment and handle multiple priorities.

Responsibilities

• Provide problem identification, diagnosis, troubleshooting, and resolution of incidents and problems.
• Perform shift work in support of 24x7x365 Network Operations Center.
• Provide support for the escalation and communication of status to the Communications Mission Director, NOC leadership, Service Providers, and other customers.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.
• Monitor network performance and availability 24/7.
• Respond to and resolve network incidents and outages as required per SLAs.
• Perform routine maintenance and upgrades on network systems.
• Configure and manage network devices (routers, switches, firewalls, etc.).
• Implement and maintain network security measures.
• Create and maintain network documentation and standard operating procedures.
• Collaborate with other IT teams to resolve complex issues.
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.
• Works individually and actively participates on integrated teams.
• Understands and applies more advanced concepts and processes to daily activities.
• Assists more senior level technicians, specialists, and managers in their activities.
• Clearly communicates, verbally and written.

Benefits

• Healthcare benefits.
• Wellness benefits.
• Financial benefits.
• Retirement benefits.
• Family support benefits.
• Continuing education benefits.
• Time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree