Network Operations Center Engineer

LaunchTech-posted 3 months ago
Colorado Springs, CO
11-50 employees
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LaunchTech is seeking a Network Operations Center Engineer to support the Missile Defense Agency (MDA). This role ensures operational continuity, security, and performance across the enterprise network while providing 24x7x365 support to critical missions.

  • Support the MDA Enterprise under the Global Network Operation Support Center (GNOSC) management providing 24x7x365 Network Operations Center support
  • Perform operations and maintenance of the MDA general service network infrastructure, primarily troubleshooting and managing configurations on network routers, switches, encryptors, and firewalls
  • Conduct network and firewall engineering, monitoring, and administration functions as required
  • Provide initial analysis and troubleshooting on issues identified with network monitoring tools and support end users with network-related issues
  • Generate and provide status reports, perform network anomaly analysis, and develop engineering red lines to support maintenance actions, engineering changes/upgrades, and security vulnerabilities
  • Respond to Remedy Incident Tickets, working with customers to resolve network communication issues
  • Provide Test/Event support as needed
  • Must have 4 years of directly related experience in an engineering field
  • Must have applicable experience with networking (LAN/WAN), TCP/IP, Multicast, OSPF, BGP routing protocols, and various WAN network mediums
  • Must be familiar with monitoring tools such as SolarWinds, Micro Focus ITOM, NetScout, networking (LAN/WAN) and basic troubleshooting network anomalies (command line access to network devices such as Cisco routers/switches)
  • Must be familiar with Remedy Action Request System
  • Must have an understanding of COMSEC, Circuit Actions and DISA Tech Control procedures
  • Must have a current DoD 8570 Level II Certification such as CompTIA Security+ CE or higher
  • Must have an active DoD Secret Security Clearance
  • Have a Cisco CCNA Certification
  • Have experience with Cisco routers/switches, Palo Alto Firewalls, McAfee, Wildfire, and FireEye IPS/IDS, Citrix NetScaler, Blue Coat Proxy and SSL Decryptors
  • Have experience with IT Services Configuration Management processes
  • Have experience with Remedy and SNMP monitoring tools (e.g., Micro focus/HPOV/SolarWinds)
  • Have experience with ITIL framework and ITIL-based processes, to include continual service improvement, change management, and problem investigation
  • Medical, Dental, and Vision coverage
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Opportunities to make a difference while advancing your career
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